Temporary - Seasonal Visitor Information Centre Assistant
Casual Role - Based at Hillsborough Forest Park
Evenings and Weekends - 10am to 4pm Thursday - Sunday during April, May, June & September (excl. public holidays).
KEY PURPOSE
OF THE JOB:
To support Lisburn & Castlereagh City Council's plans to deliver tourism
growth to the area, we have an exciting opportunity for casual seasonal Visitor
Information Advisors to provide visitor servicing at the Visitor Information
Trailer based in Hillsborough Forest, which operates seasonally from Easter to
September.
Post-holders will provide a meeting and greeting service at Hillsborough Forest
delivering an efficient and comprehensive tourist information service for
visitors and local residents, providing information on tours, attractions,
places to eat and drink as well as events and festivals taking place in the
Lisburn & Castlereagh area.
KEY
RESPONSIBILITIES:
1. Provide an information service on attractions, transport, tours, events,
places of interest
etc. in Lisburn & Castlereagh and Northern Ireland for tourists and
Northern Ireland
residents who are visiting Hillsborough Forest.
2. Provide information on the transport network.
3. Replenish literature stock levels when needed, making sure the full range is
available
where possible.
4. The daily recording and monitoring of all enquiries from whatever source.
5. The daily/weekly maintenance of information files and records and
organisation of
literature displays.
6. Ensuring the completion of the required amount of Visitor Satisfaction
surveys.
7. Ensuring stock of up-to-date publicity and promotional material from all
relevant sources
for display in, and distribution from the Hillsborough Forest Visitor
Information Trailer.
8. Occasional working off-site as required e.g. LCCC events etc.
9. To communicate effectively with other LCCC departments to ensure integrated
activity
across the organisation.
10.Support the team in the development and maintenance of effective working
relationships
with Lisburn & Castlereagh tourism industry as appropriate.
11.The provision of any other form of service with which the post holder may be
charged in
accordance with LCCC tourism department's general activities.
Person Specification - Seasonal Visitor Information Advisor (Casual)
Essential Criteria
Qualifications: It is essential that applicants have a minimum of:
1.1 5 GCSE's (or equivalent) at Grade A-C, NVQ level 2 or above
Experience: It is essential that applicants have a minimum of:
1.2 One-year customer service experience, ideally in a visitor
facing/hospitality role. Where applicants do not possess the essential academic
qualifications as outlined in 1.1 they must demonstrate a minimum of 3 years'
experience as outlined in 1.2.
Desirable Criteria Method of Assessment
Experience: It is desirable that applicants have a minimum of:
One year experience of working in the tourist information service, visitor
focused position, hospitality, customer facing retail, travel trade or similar.
One year proven and demonstrable experience in sales and
selling skills.
General Available to work outside normal hours, as required. Good flexibility
and availability across the working week and weekends.
Knowledge A working knowledge of the Microsoft Office suite of computer
packages
Other Information: Located in Hillsborough
Forest carpark.
Hours: 10am to 4pm Thursday - Sunday
during April, May, June & September (excl. public holidays).
Rate of pay: £12.85 per hour plus holiday pay
22-week contract – casual hours
Closing date: 29 April 25
Start Date: 1 May 25
If you would like to apply for this role, please send us
your updated CV via the link provided and one of the team will
be in touch with you. Or if you would like to discuss this position, please
contact Task Recruitment to speak to one of our consultants.
We are an equal opportunities employer. We welcome
applications from all suitably qualified persons.