Aftersales and Service Manager - Dealership

Aftersales and Service Manager - Dealership
Location: Conlig
Type: Full-time, Permanent

VANRATH is working closely with one of Northern Ireland’s longest-standing, family-owned car dealerships to recruit an experienced Aftersales and Service Manager. This is an excellent opportunity to join a well-established business that values progression and long-term development.

Salary & Benefits

• Competitive salary (negotiable based on experience)

• Bonus scheme

• Company vehicle

• Company pension

• 30 days annual leave

• Additional employee benefits

Role Overview
The Aftersales and Service Manager will be responsible for overseeing all post-sale operations, ensuring the team delivers outstanding customer service while meeting departmental targets. This role involves people management, strategy, and driving performance across the aftersales division.

Key Responsibilities

• Lead and manage the aftersales team to ensure business objectives are met

• Develop and execute the department’s operational strategy in line with company goals

• Maintain high levels of customer satisfaction throughout the service experience

• Ensure compliance with franchise guidelines and standards

• Analyse and report on departmental performance using key metrics

• Continuously improve service processes to enhance efficiency

• Provide coaching, mentoring, and support to staff

• Promote clear communication across departments

Candidate Requirements

• Minimum of 2 years experience in a similar leadership role

• Previous experience in the motor trade or aftersales sector preferred

• Strong leadership and organisational skills

• Excellent communication abilities

• Full UK driving licence required

To find out more about this opportunity or to explore similar roles across Northern Ireland, please apply via the link or contact Jack Groves at VANRATH in strict confidence.