Title: Administrative and
Support Officer – Foyle Hub
Responsible To: Administration Coordinator
Location: 6th Floor Embassy
Building, 3 Strand Road, Foyle, BT48 7BH
Part Time Hours of Work: 22.5 hours per week 08:45am to 17:00pm with a 45-minute unpaid lunch
break.
Days: 3
Days per week working pattern to be agreed
Duration: Permanent
Salary: £23,809.50 FTE Per
annum pro rata (currently under review)
Purpose:
Victim Support NI
supports people affected by crime in NI.
We are recruiting for an Administration & Support Officer who will
support our service to ensure that we can continue to provide victims with the
high-quality support they need in the aftermath of a crime. Whilst having an ability to work on your own
initiative, you will also work well as part of a team.
The main purpose
of the role involves the provision of initial support to victims/witnesses of
crime and the maintenance of effective administrative systems that support this
engagement process.
Essential Criteria:
Qualifications and Experience:
• 5 GCSE’s /O’ levels / Equivalent including English and Maths grade C or above with a minimum of one years’ experience in the provision of an effective administration service in an office environment
Or
Three years’ experience in the provision of an effective administration service in an office environment
Skills and Experience
• Proven organisational skills in an administrative environment
• Proven interpersonal skills, both verbal and written, to effectively engage clients in a positive client focused manner.
• Experience of dealing with confidential information - both verbal and written
• Experience of dealing sensitively with people who have experienced challenging situations
• Proven record of valuing accuracy and attention to detail within your work
• The post holder must be proficient in the use of Microsoft Office packages
• Experience of inputting data into an organisational case management system and applications
Desirable Criteria:
In addition to the above essential criteria, the following additional desirable criteria may be used to shortlist applicants:
• Experience of dealing with clients who may have experienced trauma or maybe vulnerable would be advantageous
• Knowledge of Northern Ireland Criminal Justice sector would be advantageous
We reserve the right to enhance the criteria as deemed appropriate in the event of a large volume of applications.