Title: Administrative and Support Officer – Foyle Hub
Responsible To: Administration Coordinator
Location: 6th Floor Embassy Building, 3 Strand Road, Foyle, BT48 7BH
Full Time Hours of Work: 37.5 hours per week 08:45am to 17:00pm with a 45-minute unpaid lunch break.
Duration: Permanent
Salary: £23,809.50 FTE Per annum (currently under review)
Purpose:
Victim Support NI supports people affected by crime in NI. We are recruiting for an Administration & Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime. Whilst having an ability to work on your own initiative, you will also work well as part of a team.
The main purpose of the role involves the provision of initial support to victims/witnesses of crime and the maintenance of effective administrative systems that support this engagement process.
Essential Criteria:
Qualifications and Experience:
5 GCSE’s /O’ levels /
Equivalent including English and Maths grade C or above with a minimum of one
years’ experience in the provision of an effective administration service in an
office environment
Or
Three years’ experience in the provision of an effective administration
service in an office environment
Skills and Experience
·
Proven organisational skills in an administrative environment
·
Proven interpersonal skills, both verbal and written, to effectively
engage clients in a positive client focused manner.
·
Experience of dealing with confidential information - both verbal and
written
·
Experience of dealing sensitively with people who have experienced challenging
situations
·
Proven record of valuing accuracy and attention to detail within your
work
·
The post holder must be proficient in the use of Microsoft Office
packages
·
Experience of inputting data into an organisational case management
system and applications
Desirable Criteria:
In addition to the above essential criteria, the following additional
desirable criteria may be used to shortlist applicants:
·
Experience of dealing with clients who may have experienced trauma or maybe
vulnerable would be advantageous
·
Knowledge of Northern Ireland Criminal Justice sector would be advantageous
We reserve the right to enhance the criteria as deemed appropriate in the
event of a large volume of applications.