Job Title: Customer Service Administrator –
Engineering Support
Location: Belfast, BT3
Duration: Full Time Permanent position
Hours: 8.30am-5pm Monday-Thursday,
8.30am-4:30pm, Friday. 37 hours per week.
On
behalf of our client, a Top Northern Ireland service provider and award-winning
employer, we are seeking an individual with administrative experience to join
their team.
The post
holder will provide administrative support to the engineering department.
·
You will be responsible for dispatching
engineers to jobs with the use of Handheld devices together with the support of
other staff and recording all relevant details onto the Data Management System.
You will update data capture systems in a timely manner with careful attention
to detail; maintain sequential files of engineer’s job sheets where required
and assist in the provision of reports to management.
·
You will also liaise with customers to agree
appointment dates and resolve problems and complaints that may arise. In using
your communication skills, you will also liaise with departments within the
company to help resolve customer related issues within company standards of
service.
·
You will support all processes required to
ensure effective operation of emergency services including rota preparation,
database update, liaison with dispatch centre and issue of safety notices to
the Health and Safety Inspectorate as required. You will also support engineers
with work related queries and fact-finding information when requested.
·
Support processes to ensure that all Customer
Chargeable quotations and renewals are issued in a timely controlled manner.
·
Ensure phones within the department are
answered in a timely and professional manner.
·
Support all other processes within the business
as requested, i.e. filing, archiving, photocopying and general administration
tasks
Essential criteria
·
English and Maths GCSE at C or above or
equivalent.(Please note, you will need to show certificates at offer stage)
·
1 years’ relevant experience within an
office/administration function is essential.
·
Excellent organisational ability.
·
Excellent attention to detail.
·
Effective communication skills.
·
Comprehensive IT skills including the ability
to use Microsoft Office Packages, in particular MS Excel.
Please
note, as this is a permanent contract, applicants will need to have a permanent
right to work in the UK.
What
you can expect:
Salary: £24,753.50 per annum with two 6 monthly
increases taking salary to £25,753.50 per annum
Benefits:
·
Contributory pension scheme with enhanced
employer contribution for qualifying staff,
·
Free life assurance,
·
Enhanced maternity pay for qualifying staff,
·
Enhanced sick pay for qualifying staff,
·
Give as you Earn scheme,
·
20 days annual leave and 11 bank holidays, Up
to an additional 5 days for length of service,
·
Further education policy,
·
Dedicated health and wellbeing programme,
·
Employee assistance program.
·
Free parking.
·
Free Staff bus.
If you would like to be considered for this role or find
out more, please email me your CV now by clicking on the link and I will be in
touch. All details are treated in the strictest confidence.
If this role isn't quite right for you but you would like
to look for a new opportunity, please get in contact with us.
Apple Recruitment Services is acting as an Employment
Agency in relation to this vacancy. Apple Recruitment Services is an Equal
Opportunities Employer.