Field Service Engineer

Desktop Support Engineer: Belfast - £15 per hour + Mileage

Role Summary

REED Technology Belfast are delighted to be partnering a local IT Support organisation, providing a Temporary Desktop Support Engineer for a project based in Belfast.

Working as part of an IT Support team, responsible for the installation and support of IT equipment to a large private sector organisation, this role will report to the IT Manager and will involve

Responsibilities:

• First point of contact for Customers
• Provide 1st Line diagnosis and resolution
• Maintain a high level of 1st time fix rates
• Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly
• To provide an excellent level of customer service and value to end users
• Escalation of tickets to resolver groups when required
• Ensure customers are kept updated on progress of tickets
• Prioritisation and management of workload and tasks, working within contractual Service Level Agreements
• Work in accordance to company policies, procedures and standards
• Maintain awareness of current appropriate technologies used by customers
• Update and share knowledge gained

Essential Criteria:

• Excellent knowledge of Windows 10/11
• Ability to audit PCs and to install software on the replacements
• Good troubleshooting skills of above software
• Ability to work unsupervised
• Good manner with customers (GP Practice managers)
• Ability to drive with own vehicle and appropriate insurance

Desirable Criteria
• Desktop/network support/ installation experience

Relevant security clearance, AccessNI will be required for the successful candidates.

Hourly rate: £15 per hour