Our client is looking for Admin Officers to join their team!
Rate of Pay: £12.97
Start Date: 28th April
Location: Lisahally Service Centre, 28 Temple Road, Lisahally
Hours: 37 Monday to Friday
Shift Pattern: 9:00am-5:00pm training Monday to Friday then rotational rota between the hours of 8am-8:00pm
Duration: Until 31/12/2025 with possible extension
Role Details:
Positions involve an initial period of 100% telephony work, eventually moving to a mixture of administrative and telephony work once relevant experience and training is gained.
Successful candidates will be expected to work to a hybrid schedule with some home working required. However, for the initial training period (around 8 weeks) staff are required to be based in the office on a full-time basis. Leave cannot be taken during this training period except when agreed before start of assignment.
Main Duties include:
• Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
• Working on various administrative tasks at pace.
• Working collaboratively to deliver results and the ability to work within and contribute to a team environment.
Desirable Skills:
• Ability to work in a pressurised telephony environment.
• Good verbal and written communication skills.
• Ability to build rapport with colleagues and customers.
• Ability to work accurately within set deadlines and to achieve targets.
• Basic IT skills with an aptitude for learning new systems.
• Being organised with good time management skills.
• Excellent interpersonal skills and ability to effectively communicate with members of the public.
Please note that some new staff will first be required to work on a special admin project involving Disability Living Allowance (DLA) registrations before undertaking a role in Personal Independence Payments (PIP).
Essential Criteria:
Access NI will be required for this role
5 GCSEs including Maths & English - certificates required