Energis is
recruiting for an Aftersales Manager for our growing engineering client based
in South Down.
You will oversee a small
team and be responsible for providing a
responsive, efficient and cost effective after sales service to
customers,
which exceeds their expectations.
Responsibilities:
·
Identify, assess and approve repair subcontractors,
establish SLAs and terms, and coordinate response activity as required.
·
Undertake customer relationship management
activity, source feedback on quality of product and the service from the
organisation
·
Create SLAs for dealers.
·
Maintain updated customer pricing booklet to
ensure speedy and accurate quotations for repair.
·
Liaise with customers on breakdowns and spare
part requirements to include creating recommended spare parts lists for dealers.
·
Undertake Monthly Warranty Analysis and report
on results
·
Analyse warranty claims and initiate
investigation into each warranty claim to identify recurrent quality /
engineering / supplier issues and report Monthly to Senior Management Team on
findings.
·
Identify, communicate and implement
opportunities for continuous improvement and measure their effectiveness.
·
Report non-conformances to Quality Manager to
facilitate investigation, and contribute to the improvement of product quality.
·
Follow up on supplier issues and arrange charge
backs.
·
Set departmental goals and monitor progress
toward them on a weekly, monthly and annual basis.
·
Manage attendance within the team.
·
Plan training for team members, in conjunction
with the business requirements.
·
Induct, coach and develop team members, provide
feedback on performance.
·
Undertake one-to-ones to review performance
& plan objectives with Team Members
Criteria:
·
Prior experience in
an aftersales / warranty role
·
A
passion for delivering excellent customer service
·
IT Skills –
proficient in the use of Microsoft Office applications
·
Excellent
organisational abilities, with a keen eye for detail and the ability to manage
multiple tasks.
·
Ability
to work well within a team environment.
·
Strong verbal and
written communication skills
Salary
is negotiable depending upon experience.
For further
information please email your CV through the link.
By applying for this role you are consenting to Energis
Recruitment holding your details for a period of 12 months to be considered for
other roles. As a candidate you have the right to consent or object to this.