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The Credit Controller will oversee the company's credit control function to ensure the timely payment of accounts while supporting overall cash flow. The role involves monitoring outstanding invoices, liaising with clients to secure payments, and resolving disputes while maintaining positive customer relationships.
Key responsibilities will include:
Debt Collection: Manage overdue accounts by chasing payment, negotiating payment plans, and applying appropriate actions, such as placing accounts on hold or referring to legal collections if necessary.
Invoice Processing & Monitoring: Ensure all invoices are raised promptly and accurately. Monitor overdue accounts and follow up on outstanding payments through calls, emails, or letters.
Account Reconciliation: Regularly reconcile customer accounts, ensuring payments are correctly applied and addressing discrepancies or payment disputes promptly.
Reporting & Documentation: Maintain up-to-date records of communication with clients. Prepare and present regular reports on accounts receivable aging, debt recovery, and cash flow forecasts.
Customer Relations: Build and maintain strong relationships with clients, ensuring a professional approach to resolving payment issues, and negotiating payment terms where appropriate.
Credit Policy Compliance: Ensure that the company’s credit policies and procedures are followed and adhered to. Make recommendations for improvements where necessary.
Dispute Resolution: Investigate and resolve billing disputes in a timely and professional manner, working with the sales or customer service teams to ensure resolution.
The Person:
Applicants should have the following skills and experience:
Experience: Previous experience in a credit control, accounts receivable, or similar finance role is required.
Communication Skills: Strong communication and negotiation skills, both written and verbal, with the ability to work effectively with customers and internal teams.
Attention to Detail: Ability to maintain accuracy in handling customer accounts and transactions.
Time Management: Capable of managing multiple priorities and meeting deadlines in a fast-paced environment.
Problem-Solving: Strong ability to resolve issues efficiently and maintain a professional relationship with customers, even in challenging situations.
Technical Skills: Proficiency in Microsoft Office (particularly Excel), accounting software (e.g., SAP, Sage, QuickBooks, or similar).
If you are looking for stability and a new opportunity to join a structured finance team and have previous credit control experience, please get in touch with Lizzy Lyons on and email