We have a fantastic opportunity for you to join our client, based in Dungannon as a full-time Work Coach. This is a long-term temporary opportunity.
Our client is Northern Ireland’s Leading Public Sector Employer.
Work Coach Pay Rate: £14.50 per hour
Start Date: As soon as possible
Benefits working with NICS:
- On the job training provided
- Long term opportunity – 51 weeks with possibility of extension
- No experience required
- Gain valuable skills and progress your career
- Diverse and inclusive employer with active social mobility policies
Work Coach hours of work:
- Monday to Friday
- 37 hours shift pattern – rota between 8am-8pm
Job Duties
Setting Direction
– Effective caseload management to ensure a claimant receives the right level of
coaching and support, tailored to their individual needs.
– Understand the entire end to end claimant journey and appreciate the impact on
other areas and signpost the claimant to the relevant support. Use a range of
appropriate provision to support the claimant.
– Consider claimant’s vulnerability by conducting a measured assessment to
identify and apply relevant safeguards where appropriate.
– Understand and promote the benefits of Universal Credit Full Service (UCFS),
sharing best practice with all claimants and internally with colleagues.
– Demonstrate resilience within the UC environment by embracing change and
keeping pace with evolving work practices.
Engaging People
– Liaise with Specialist Providers such as Occupational Psychologists, if additional
advice is required.
– Promote JobCentre Online (JCOL) and other internet job sites, encouraging
claimants to register for suitable vacancies as part of their job activity.
– Develop and maintain coach / athlete relationships with claimants to encourage
self sufficiency and personal responsibility.
– Build and maintain up to date knowledge of the local Labour Market and
opportunities available through local statutory and non statutory provision.
– Undertake continuous learning to ensure skills set is relevant for the provision of
an excellent service.
– Participate in continuous business improvement activity, including discussion
sessions, workshops and sharing learning with Continuous Improvement and
Learning Team.
– Build constructive relationships with the external Delivery Partners. This includes
Department for Economy (DfE), Her Majesty’s Revenue & Customs (HMRC), the
Northern Ireland Housing Executive (NIHE) and Lead Contractors.
Delivering Results
– Verify and authenticate claimant’s identity and issue Personal Security Number.
– Assess the needs of claimants and provide tailored advice, timely information
and support to enable claimants to overcome barriers, develop skills and take
actions to look for, obtain and remain in work.
– Establish and explain the next steps for the claimant, including booking
appointments as necessary and explaining the claimant’s responsibilities such as
reporting change of circumstances.
– Challenge the claimant when they do not use the digital route, stressing the
importance of using the Journal for recording work preparation and job search
activities.
– Highlight the potential consequences of non-compliance to the claimant and
explain how the sanction process works.
– Review claimant’s work preparation and conduct full diagnostic intervention in
order to create a tailored, personalised Commitment where appropriate.
– Ensure the Commitment has been accepted by the claimant online, which will
enable UC to be put into payment.
– Prepare for each claimant intervention by accessing information held on UCFS,
JobCentre Online and any other relevant systems.
– Monitor and support claimant participation on Departmental programmes,
including whilst on placement. Travel to outside locations as required to support
claimants on caseload, such as employers’ premises.
– When required make referrals to the Decision Maker for non compliance.
– Carry out Self Employed Gateway Interview (SEGI) for All Work-Related
Requirement (AWRR) claimants to establish if they are gainfully self-employed.
– Data gather additional information to support the UC Claim and provide
explanation of NI Policy (To be confirmed).
– Use every intervention (face to face, telephony and online), to review progress,
identify further support required and agree actions required by claimant to move
into employment. This will apply to both in work and out of work claimants.
– Control relevant task management systems (“To-Dos”), use reports and other
Management Information (MI) as appropriate and ensure effective management
of diary appointments.
– Take appropriate action in reporting and logging all incidents of unacceptable
customer behaviour.
– Coach, motivate and challenge claimants and use initiative to resolve claimants
problems.
– Action claimant feedback in relation to UC using the intranet and other available
systems to obtain the most current advice and guidance.
-Ensure all Information Communication Technology (ICT) systems are updated as
required.
We’re looking for…
- Effective call handling skills and excellent interpersonal skills
- Good verbal and written communication skills
- Ability to build rapport with colleagues and customers
- Ability to work accurately within set deadlines and to achieve targets
- Basic IT skills / computer literacy with an aptitude for learning new systems
- Organised with good time management skill
The Recruitment Co are committed to promoting equal opportunities and recognise the diversity of our workforce is the source of our strength. Applications are encouraged and welcomed from all backgrounds and communities, and all characteristics.
**No experience needed – just 5 GCSE grades C or above required (including English & Maths) and 2 A levels
**An AccessNI will be required**
If you are interested please apply via link or contact Kerri Kyle at TRC