We have a fantastic opportunity for you to join our client, based in Dungannon as a full-time Administrator. This is a long-term temporary opportunity.
Our client is Northern Ireland’s Leading Public Sector Employer.
Administrator Pay Rate: £12.59 per hour
Start Date: As soon as possible
Benefits working with NICS:
- On the job training provided
- Long term opportunity – 51 weeks with possibility of extension
- No experience required
- Gain valuable skills and progress your career
- Diverse and inclusive employer with active social mobility policies
Administrator hours of work:
- Monday to Friday
- 37 hours shift pattern – rota between 8am-8pm
About the Administrator role:
Setting Direction
• Encourage and motivate claimants to become more digitally competent helping
them to create and maintain their digital account independently.
• Encourage and challenge claimants, who can, to use the online channels.
• Make every claimant contact count to keep them moving forward and help them
recognise how your impact will improve their labour market activity.
• Deal effectively with change by being clear on the vision for the business.
• Understand the entire end to end claimant journey and appreciate the impact on
other areas.
Engaging People
• Be accountable for your own development by maximising the use of appropriate
learning and development tools (including own digital capability).
• Build business relationships with colleagues to support smooth handoffs where
these are necessary.
• Build constructive relationships with the External Delivery Partners. These
include Her Majesty’s Revenue & Customs (HMRC) and Northern Ireland
Housing Executive (NIHE).
Delivering Results
• Work as part of a multifunctional administrative team which provides both back
of office and front office support as necessary.
• Be the first point of contact for claimants who have queries whilst identifying
non–standard claimants such as foreign nationals and arranging further
assistance when required.
• Gather accurate information and ensure that claimants provide the necessary
documentary evidence, and inform claimants where information is missing.
• Confirm claimants’ identity.
• Undertake interviews such as Claims Assessor interviews with claimants and
update the appropriate system.
• Ensure claimants are aware of their responsibility to report future changes.
• Assist the Work Coach to ensure claimants can manage their own job search
activity.
• Assist claimants who require Finance Support.
• Take appropriate action in reporting and logging all incidents of unacceptable
customer behaviour.
• Provide advice and guidance, explaining policies and procedures and actively
eliciting information from potential claimants. At times this will involve dealing
with difficult customer situations.
• Signpost the claimant to the relevant support.
We’re looking for…
- Effective call handling skills and excellent interpersonal skills
- Good verbal and written communication skills
- Ability to build rapport with colleagues and customers
- Ability to work accurately within set deadlines and to achieve targets
- Basic IT skills / computer literacy with an aptitude for learning new systems
- Organised with good time management skill
The Recruitment Co are committed to promoting equal opportunities and recognise the diversity of our workforce is the source of our strength. Applications are encouraged and welcomed from all backgrounds and communities, and all characteristics.
**No experience needed – just 5 GCSE grades C or above required (including English & Maths)**
**An AccessNI will be required**
If you are interested please apply via link or contact Kerri Kyle at TRC
WEBSITE