Control Room Operative

Your new company
Hays are working with the Northern Ireland Assembly to recruit for a temporary Control Room Operative for up to 6 months with possible extension.

Your new role
Assembly Control Room duties are carried out by a team of Control Room Operators (CROs) whose primary role is to staff the Control Room, and operate the Assembly’s Security Management System, which includes a CCTV system and other security equipment.
As part of the CRO team, you will therefore play an important key role in ensuring security and order are maintained throughout Parliament Buildings and its immediate external environs.
When not engaged in Control Room duties, you will be required to perform general Usher duties inside and outside Parliament Buildings. This will involve you carrying out duties at various locations inside Parliament Buildings and its immediate external environs in direct support of Assembly Business.
Job Description:As a CRO, and member of the Usher Services team, you will primarily work in the Assembly Control Room. Your duties will include:

• Producing accurate and up to date written and electronic incident logs and reports including faults as required;
• Proactively monitoring and responding to fire, intruder and building management alarm systems and activations;
• Operating the Assembly Security Management System which includes a CCTV system, and requires the production and processing of evidential quality data;
• Carrying out internal and external patrols of Parliament Buildings;
• Dealing with building maintenance enquiries and contacting relevant maintenance personnel out of hours;
• Operating Assembly building key management systems;
• Liaising by telephone with PSNI, Emergency Services and other organisations, including contacting on call staff when necessary, and providing support to colleagues and building users during emergencies and evacuations;
• Controlling access for building users and contractors including vehicular access to the upper car parks;
• Using a wide range of communication systems including telephone, email, radio and intercom systems;
• Complying with line management requests in the event of the activation of the Assembly’s Major Incident/Business Continuity plan;
• Undertaking training as required in the full range of duties, including use of SMS and CCTV systems, all building alarm systems and security equipment, First Aid and Fire safety, as well as all Assembly mandatory training;
• When not deployed directly within the Assembly Control Room, CR Os will be required to perform all Usher duties within Parliament Buildings and its precincts; this will include external security patrols, static security positions and car park management;
• Responding to operational issues whilst on duty in the Assembly Control Room;
• Operating relevant Assembly IT systems;
• Complying with all of the Assembly Commission’s staff policies and procedures, including Equal Opportunities and Dignity at Work policies and procedures and all mandatory training requirements;
• Managing information and records in accordance with established policies and statutory requirements; and
• Carrying out other duties that the Assembly Commission reasonably requires of you.

What you'll need to succeed
At least one years’ experience in each of the areas detailed below

• Working and communicating effectively, both individually and as part of a team; and
• Providing excellent customer service to internal and external customers including, providing information and assistance as required; and
• Effectively using IT packages e.g. Microsoft office, Outlook and Word or other bespoke IT systems etc.

What you'll get in return

• 6 months with possible extension
• £28,016 (plus 20% Shift Disturbance Allowance)
• Immediate start
• Based at Parliament Buildings

CRO working Pattern / Shift Availability:
The CRO post is a full-time role. Average net normal working hours are 37 per week, but actual hours worked each week may vary depending on the CRO shift pattern. As an applicant for a CRO post, you must be available and willing to work within the confines of the Control Room for 12 hour shifts on a shift pattern that covers 24 hours per day, seven days per week, including public and privilege holidays. Overtime may also be worked on a voluntary basis outside these shift patterns, in response to business need.You must also be willing to undertake and successfully complete CRO training which will be delivered by Assembly staff shortly following appointment. Refresher training will be provided as appropriate.

The Person
You may previously have worked effectively within a team in the past, or be able and willing to do so as a new CRO, and you should have the ability to communicate clearly and effectively as you carry out your new and important role. You must also be willing and keen to adopt a customer facing focus, as you engage with a wide range of persons involved within business at Parliament Buildings.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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