Customer Service Advisor (Banking)

Honeycomb is thrilled to partner with a leading bank across Northern Ireland to recruit for a Customer Service Advisor based in Derry/Londonderry.

This is a full-time, temporary ongoing position (35 hours per week), working Monday - Friday, 9 AM to 5 PM. There is potential for this role to become permanent.

The Role

As a Customer Service Advisor, you’ll play a key role in delivering a professional and friendly service to valued customers, helping them find the right banking solutions while ensuring a seamless experience.

Key Responsibilities:

• Engage with customers, providing tailored recommendations on products and services.
• Prioritise customer needs, ensuring excellent service and first-time resolutions.
• Promote digital and self-service banking options for added convenience.
• Accurately complete transactions, following all policies, controls, and procedures.
• Work collaboratively with your team to ensure a positive and efficient branch environment.

The Person This is a fantastic opportunity for someone who is passionate about customer service, enjoys working in a fast-paced environment, and thrives in a team setting.

Essential Skills & Experience:

• Proven experience in a customer service role, delivering a high standard of care.
• A positive, self-motivated attitude with a results-driven mindset.
• Strong communication skills and the ability to work effectively within a team.
• Attention to detail and the ability to work to deadlines with accuracy.
• Confidence using technology across desktop, mobile, and tablet platforms.

Desirable:

• Previous experience in a banking or financial services environment.

If you require assistance during the recruitment process due to a disability, please contact us directly to discuss accommodations.
Honeycomb is committed to providing equal opportunities for all applicants.

How to Apply

To apply, send your up-to-date CV via the link provided or contact Cora Montgomery at Honeycomb on