Customer Service Officer ( Part-time-6 months, with possible extension)

Honeycomb Jobs is working with a large Public Sector organisation, looking to recruit a temporary, part-time Customer Support Officer (6 months, to be reviewed). This role is 22.20 hours per week, working a Tuesday, Wednesday & Thursday,

The Client – The Public Sector organisation is situated in the Antrim & Mossley Mill catchment area.

The Role: To provide a high level of internal and external customer service , offering a flexible, professional and comprehensive information, guidance and support through a variety of channels, within their Organisational Development department.

Duties will include but will not be limited to:

• Deal with service requests in a timely and efficient manner.
• Carry out all financial procedures including receiving/ processing customer payments (including online) and completing reconciliation/ daily reports.
• Operate the Council telephone switchboard and public address system, connecting the entire organisation.
• Using the Council telephone switchboard and public address system, connecting the entire organisation.
• Receive and log all deliveries, including post.
• Act as a point of contact for customers to provide information on events, displays and exhibitions.
• Assist the Customer Services Manager and Customer Support Advisor to collect information about the service problems/ trends and assist the production of performance reports.

The Person

As the successful candidate you will have the following background and experience:

Essential:

• A minimum of 5 GCSEs to include English Language and Maths (grade C or above) or equivalent qualifications to demonstrate literacy and numeracy.
• Consideration may be given to candidates who do not hold the above qualifications but who can demonstrate 2 years’ experience as detailed below.
• Have a minimum of one year’s experience in a Customer Service role with experience in reception duties, cash handling, operating a till and handling customer enquiries by phone, Live Char or email.
• Access to a suitable form of transport to enable the duties of the post to be carried out in full.
• Previous experience in a customer facing role including operating a customer management information system would be desirable.

To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Carla Forte , Public Sector Sourcing Specialist at Honeycomb Jobs on

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.

Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current jobs www.honeycomb.jobs

** Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding. **