Customer Service Advisor (Ballyclare) - Vehicles

VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position.

This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression.

Permanent role.

Place of work is Ballyclare

Salary

Fully Negotiable + Fantastic benefits, company pension scheme, etc.

Responsibilities:

• Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
• Generating, amending and updating service schedules and sending reminders
• Vehicle and customer database management
• Booking PSV appointments
• Issuing workshop job cards and monitoring progress of vehicles in workshop
• Processing and closing out workshop job cards and assisting with invoicing
• Making outbound sales and customer care calls and managing key customer relationships
• Creating maintenance contract quotes and selling maintenance contracts
• Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
• Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
• Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery

The Ideal Candidate:

• Previous experience within a similar position
• Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
• Excellent organisation and time management skills
• Full valid UK driving license

For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

I couldn’t recommend Leanne from VANRATH highly enough! She was absolutely fantastic from start to finish and went above and beyond to support me throughout the whole process. No matter what circumstances came up, Leanne was always there with advice, reassurance, and a real willingness to help.

Ross was great from start to finish. Professional, insisted upon meeting in person first, checking references, and no hassle in the interview process and communication.

Very quick and professional service. Spoke with Robert Apps about a joiner role. Sent the CV over one evening, had an interview the next afternoon and job offer later day.

Conor was fantastic, kept me informed the whole way through my search and application, offering support and encouragement. Stayed in touch as I started and made the whole process seamless.