Customer Service Advisor (Vehicle Dealership)

VANRATH is pleased to support the recruitment of a Customer Service Advisor for a well-established commercial vehicle provider in Northern Ireland. This role is an excellent opportunity for an organised and customer-driven professional to join a forward-thinking company with clear career development pathways.

Position Details:

• Employment Type: Full-time, Permanent

• Location: Dungannon

• Salary: Negotiable + Comprehensive Benefits & Pension Plan

Key Responsibilities:

• Act as the main point of contact for customers, ensuring a smooth and professional service experience.

• Maintain and update service records, manage schedules, and issue timely appointment reminders.

• Arrange and confirm PSV bookings for customers efficiently.

• Generate job cards for workshop operations and monitor work progress.

• Process completed job cards, assist with invoicing, and close out service requests.

• Make outbound calls to strengthen customer relationships and promote service offerings.

• Prepare quotes for service agreements and encourage contract uptake.

• Work closely with workshop management to plan workload effectively and enhance productivity.

• Inform customers about additional required work, providing accurate cost estimates and securing necessary approvals.

• Clearly explain completed repairs or services and arrange for vehicle collection or delivery.

Ideal Candidate Profile:

• Previous experience in a customer service or administrative role within the automotive, transport, or related industry.

• Proven ability to deliver excellent customer support and maintain strong client relationships.

• Exceptional organisational and multitasking skills.

• A full and valid UK driving licence.

For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

I couldn’t recommend Leanne from VANRATH highly enough! She was absolutely fantastic from start to finish and went above and beyond to support me throughout the whole process. No matter what circumstances came up, Leanne was always there with advice, reassurance, and a real willingness to help.

Ross was great from start to finish. Professional, insisted upon meeting in person first, checking references, and no hassle in the interview process and communication.

Very quick and professional service. Spoke with Robert Apps about a joiner role. Sent the CV over one evening, had an interview the next afternoon and job offer later day.

Conor was fantastic, kept me informed the whole way through my search and application, offering support and encouragement. Stayed in touch as I started and made the whole process seamless.