Your new company
Hays are working with a non-departmental Public Body to recruit for an Admin officer within their Health and Wellbeing team.
Your new role
You will be the first point of contact for clients using the Service. You will take incoming calls, handling client queries over the telephone and face to face, processing client registrations, providing written communication to clients and third parties and maintaining the hard copy and digital record keeping systems.
•Act as a first point of contact for individuals both in person at the office and over the telephone.
•Develop a detailed and accurate understanding of the services.
•Provide client support by checking documents and providing advice and guidance.
•Accurately record messages and/or refer client calls to senior members of the team.
•Draft correspondence to clients and third parties in order to provide or seek additional information in relation to individual applications.
•Provide administrative support to the Client Services function and wider organisation.
•Maintain hard copy files and electronic databases
•Document all client interactions on the computerised database system, electronic files and a paper-based filing system as directed by management.
•Collate and present information at the request of management.
•Ensure confidentiality and data protection regulations regarding all sensitive and personal information are maintained at all times (both in and out of working hours).
•Provide administrative support to managers.
•Uphold the Service’s reputation and public image, demonstrating professional conduct and a sense of personal responsibility and ownership of your role.
What you'll need to succeed
1. 5 GCSEs (or equivalent) at Grade C or above, which must include English Language and Mathematics PLUS at least 2 years’ relevant experience of each of the following criteria:ORIn the absence of 5 GCSEs as set out above, at least 5 years’ relevant experience of the following criteria:
a) Dealing effectively in person and by telephone with vulnerable individuals who have experienced trauma.
b) Maintaining both electronic and paper-based office administration systems in line with organisational policies and procedures.
c) Using the following elements of the MS Office package in a business context: Word, Excel, Outlookd) Updating and utilising an electronic database to generate reports and information for specific business purposese) Drafting formal correspondence to a third party demonstrating a high proficiency in written Englishf) Processing information and accurately recording on different portals (both digital & paper-based files)
DESIRABLE CRITERIA
1. Demonstrable experience of dealing professionally with confidential and sensitive information in line with GDPR regulations.
2. Previous experience working with vulnerable adults.
What you'll get in return
- 3 month role with possible extension
- £12.54 per hour
- Weekly timesheets via our timesheet app/portal
- 37 hours per week
- Hybrid working
- Belfast City centre location
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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