Stock Library Assistant

Stock Library Assistant

Rate: £13.21 per hour

Hours: 36 hpw

Key Duties:

-Assist clients to make best use of services and facilities through:
-Handling client enquiries using print and electronic resources (eg books, CD ROM and the Internet);
-Processing requests;
-Helping clients to select and use all library resources and facilities;
-Introducing and explaining library services, rules and regulation to new and existing clients and operating Libraries NI complaints procedure;
-Registering clients.
-Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc.
-Assist with the day to day routine procedures and the delivery of client focussed library services in the areas of learning, information, leisure and culture to include:
-Shelving, tidying, maintaining books and other resources;
-Circulation e.g.: issue, discharge, and renewal procedures for all resources;
-Operation of information communication technology relevant to the post.

-Assist with collation of statistics and maintenance of appropriate records as required.
-Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current library policy and procedures.
-Provide the first response to comments and complaints from the public within the guidelines of the Library Services complaint procedure.

Essential Criteria:

-a minimum of five GCSE/GCE O levels at grades A*-C or equivalent, including English and Maths or equivalent/higher qualification.

-at least one years’ experience of providing a face to face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment.
-experience of using current Information Communication Technology (ICT) for accessing, selecting and using information
-experience of working in a team environment

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Platinum Recruitment NI Ltd adheres to all current employment legislation.

Please note only those candidates shortlisted may be contacted.