HELPLINE COORDINATOR
Salary Scale: £30,721-£31,352 (August 2023 pay scale, new pay scales pending. Pro rata for part time)
Location: Skainos Centre, Belfast
Hours: 37 hours per week (or on a job-share basis)
Contract type: Full or part time, permanent
We are looking for a passionate and dedicated Helpline Coordinator(s) to inspire and supervise our team of helpline advisers to provide comprehensive, holistic advice and support to people in housing need.
This is an exciting opportunity to play a key role in the day-to-day coordination of our helpline service, ensuring the effective and efficient management of internal and external referrals.
About the Role:
As a Helpline Coordinator, you will be responsible for:
- providing specialist support: offering comprehensive and holistic advice on key areas such as homelessness, housing debt, and housing issues to members of the public and relevant agencies.
- coordinating internal referrals: managing the helpline's referral process, ensuring cases are escalated to advocacy and mediation services when necessary.
- coordinating external referrals: liaising with external agencies to manage appropriate inbound referrals
About you
You will have:
- 5 GCSEs or equivalent
- at least 1 year’s experience of providing money or debt advice and housing advice to the public in a social welfare setting
- at least 1 year’s experience of working in a customer or client focused environment as part of a team
- experience of using IT, Microsoft Office applications, databases and telephony systems using administrative procedures in a customer focused environment
- previous supervisory experience in a customer or client focused environment
About Housing Rights
Housing Rights has been helping people in Northern Ireland deal with housing and homelessness problems since 1964. We help people with their housing and homelessness problems through our helplines, and advice and mediation work. We use their experiences to bring change and improvements with our policy work. We educate and inform others working in the housing and advice sectors to help their clients.
All our work helps us to achieve our vision 'when everyone has a home'.
What we can offer you
At Housing Rights, we believe in creating an environment where our people can thrive.
We offer our people the following:
- hybrid and flexible working arrangements to support life-work balance
- tailored learning and development plans to help you grow in your career
- a generous 25-day annual leave allowance, plus 12 public holidays (pro rata)
- enhanced family-friendly policies to support your journey with us
- a comprehensive employer pension scheme with free life assurance
- free parking and an accessible office location
- fun staff events to foster team spirit and engagement
- employee wellbeing services to support your health
- a supportive, inclusive, and collaborative work environment
- a values-driven culture where your contributions truly matter
If you’re passionate about housing rights and want to make a difference, we’d love to hear from you. Apply now and help us achieve our vision when everyone has a home.
The closing date for this post is midday on 31 March 2025
For further information and to submit your application, click APPLY NOW.
Housing Rights gratefully acknowledges the financial support of the Department for Communities towards this post.
Diversity is valued at Housing Rights. Applications from all sections of the community are actively encouraged.