Cafe Manager

Café Manager

An exciting opportunity has arisen for an experienced Café Manager, to join a leading organisation based in Belfast that specialise within catering and operating various sites throughout NI and ROI.

This is a Full-Time, Permanent Position.

Working hours: Monday to Friday: 7.30am – 3.30pm (40 hours per week).

With a salary of £26,000 - £28,000 per annum (dependent on experience).

Job Role:

You will be responsible for the daily running of the site while creating training and employment opportunities for local people with learning difficulties and autism.

Essential Criteria:

• A minimum of 2 years’ experience at management level in a busy catering environment.
• Experience of cash handling, stock and portion control and meeting GP targets.
• Good knowledge of Health & Safety procedures including COSHH and HACCP.
• People management.
• Barista trained.
• Excellent communication skills both written and verbal.
• Ability to work as part of a team as well as on your own initiative.
• Ability to work in a fast-paced environment.
• Flexibility to work evenings and weekends as required.

Desirable Criteria:

• Essential Food Hygiene Certificate.
• Supervisory or Management qualification.
• Barista experience.
• Experience of working with adults with a learning difficulty or autism.
• Customer Care qualification.

Main Duties and Responsibilities:

• Oversee the daily operation of the site, ensuring smooth and efficient functioning.
• Provide direction and guidance to staff, fostering a positive and productive work environment.
• Address and resolve any operational issues that arise, ensuring minimal disruption to services.
• Develop and manage the staff rota, ensuring adequate coverage at all times.
• Consider staff availability, skills, and preferences when creating the rota.
• Communicate the rota to staff in a timely manner and address any scheduling conflicts.
• Effectively manage the Customer Relationship Management (CRM) system for the site to ensure efficient communication and data management.
• Train staff on the use of the CRM system, ensuring they understand how to input and retrieve information accurately.
• Regularly review and update the CRM system to ensure data accuracy and relevance.
• Collaborate with the Operations Manager to meet weekly, monthly, and annual income generation and gross profit (GP) targets.
• Develop and implement strategies to drive revenue and manage expenses effectively.
• Monitor financial performance and adjust strategies as needed to achieve targets.
• Conduct regular supervision and annual appraisals for staff, providing constructive feedback and setting performance targets.
• Ensure agreed targets for work performance are in place and met consistently.
• Address any performance issues promptly and provide support for staff development.
• Attend and facilitate regular team meetings, ensuring effective communication and collaboration among staff.
• Use meetings as an opportunity to discuss progress, share updates, and address any concerns.
• Encourage staff participation and input during meetings to foster a collaborative work environment.
• Oversee the induction process for new staff, ensuring they receive comprehensive training and orientation.
• Work with the HR & People Manager to develop and deliver in-house training programs for all staff.
• Monitor and evaluate the effectiveness of training programs and make improvements as needed.
• Ensure the safe handling of cash, following company policies and procedures.
• Maintain accurate financial records and conduct regular audits to ensure compliance.
• Provide training to staff on cash handling procedures and address any discrepancies promptly.
• Oversee the effective maintenance of the stock control system, including conducting regular stock takes.
• Ensure accurate recording of stock levels and monitor stock usage to prevent shortages or overstocking.
• Implement processes for the ordering, receipt, and issue of all stocks and materials.
• Follow organizational processes for the ordering, receipt, issue, and usage of all stocks and materials.
• Ensure compliance with company policies and procedures related to stock management.
• Address any stock-related issues promptly and implement corrective actions as needed.