Library Assistant Newcastle

TEMPORARY

Library Assistant Newcastle

Until 30h June 2025 (initially to be reviewed)

17.5 hpw

Week 1: Monday OFF/ Tuesday 1.30 - 8pm / Wednesday 10.30 - 4.30pm/ Thursday 10.30 - 4.00pm/ Friday 10.30 - 1.30pm/ Sat OFF

Week 2: Monday 10.30 - 4pm/ Tuesday OFF / Wednesday OFF/ Thursday 10.30 - 4pm/ Friday OFF/ Sat 10am - 4pm

Rates: basic £13.21ph and Saturday £19.82

MAIN DUTIES AND RESPONSIBILITIES
1. Assist clients to make best use of services and facilities through:
a. Handling client enquiries using print and electronic resources (eg books,
CD ROM and the Internet).
b. Processing requests.
c. Helping clients to select and use all library resources and facilities.
d. Introducing and explaining organisation services, rules and regulation to
new and existing clients and operating the complaints procedure.
e. Registering clients.
2. Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc.
3. Assist with the day-to-day routine procedures and the delivery of client focused library services in the areas of learning, information, leisure and culture to include:
a. Shelving, tidying, maintaining books and other resources.
b. Circulation e.g.: issue, discharge, and renewal procedures for all resources.
c. Operation of information communication technology relevant to the post.
4. Assist with collation of statistics and maintenance of appropriate records as required.
5. Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current policy and procedures.
6. Provide the first response to comments and complaints from the public within the guidelines of the Organisation Services complaint procedure.

QUALIFICATIONS

• a minimum of five GCSE/GCE O levels at grades A*-C or equivalent, including English and Maths or equivalent/higher qualification.
• at least one years’ experience of providing a face-to-face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment.
• experience of using current Information Communication Technology (ICT) for accessing, selecting and using information
• experience of working in a team environment
• Successful applicant will:
• be able to work a mix of mornings, afternoons, evenings, and weekends as required, both at base and in other service points as required.
• Have no criminal record which would prevent working with children and/or adults at risk.

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC). Platinum Recruitment NI Ltd adheres to all current employment legislation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Please note only those candidates shortlisted may be contacted.

Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abides by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation.

Please note only those candidates shortlisted may be contacted.