Technical Support Agent

Role Overview:
A fast-growing e-learning company has a new requirement which offers an excellent opportunity for you to get involved in and become part of the world of online learning. You will be tasked with responding to queries from their growing customer base, understanding what the customer is trying to achieve and making this happen for them. Providing a strong service to a global customer base, you must have technical curiosity and be able to demonstrate a positive and optimistic approach to troubleshooting customer queries in a customer-focused environment. You will also support their system administrators with the configuration of user data and course setup as well as offering advice on "how to" across their products.

Role Responsibilities:

• Provide a first-class customer experience
• Respond to technical support tickets via telephone and email
• Provide a level of service as aligned with the Service Level Agreement
• Work as part of a high-performing team to demonstrate the values to both customers and colleagues

Role Requirements:

• At least 6 months of similar experience in a Technical Support or IT-based role
• Be comfortable with assisting customers to find solutions to their queries via telephone and email
• Have strong attention to detail and accuracy in the work you carry out
• An IT qualification would be advantageous but not necessary.
• Previous experience working from a ticketing help-desk environment managing both email and telephone queries is also advantageous but not necessary

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