2nd Line Engineer

Technical Support HelpdeskDate: Starting immediately
Reporting to: Team Manager
Summary of Duties

• Technical support helpdesk
  The priority is to ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA.
• On-site call-outs
  – Only where absolutely required and approved (by Line Manager & customer).
• Improve/create customer documentation.
• Proactive preventative maintenance of customer networks.
• Identify opportunities with existing customers for additional services/equipment/consultancy.
• Online (social media/email) marketing/telesales – Generate sales leads.
• Attend pre-sales meetings.
• Attend customer review meetings.
• Keep abreast of new technology/solutions/methods and make suggestions to improve my clients' approach. Systems/Technology in Use
• Windows Server & Small Business Server
• MS Exchange Server
• Cloud Hosted Microsoft Exchange
• Microsoft Office 365
• Networks and Cloud managed firewalls
• Antivirus: BitDefender, Trend AV, Avast, AVG Cloudcare, Trend, Symantec
• Remote Access Utilities: Logmein.com, Teamviewer, MS Remote Desktop Desirable Technology Experience
• Cisco and major firewall experience

Desirable Skills

• VMware and equivalent
• Linux experience
• Hardware maintenance
• Web development using WordPress or Wix

Preferred (but not required) Experience

• IT Helpdesk Engineer: 1 year

Work Remotely

• No

Job Type

• Full-time

Additional Pay

• Performance bonus

Benefits

• Additional leave
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private dental insurance
• Private medical insurance
• Referral programme

Schedule

• 8-hour shift
• Monday to Friday

Work Location

• In person

What you need to do now

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If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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