Temporary Casual
Team Leader/Reception Administrator (Tours and Exhibitions)
Main purpose of job:
To be responsible to the Function and Exhibitions Officer for:
Providing an effective front of house operation, including the
day-to-day supervision of allocated part-time and casual tours and exhibitions
reception staff throughout the facility hours of operation, including evenings
and weekends.
Providing a receptionist, concierge and visitor guide service for
all users, including members, staff, customers, contractors, tourists and the public
to the City Hall exhibition area.
Operating the retail area and all systems and services in relation
to bookings, ticketing, refunds, deposits, issue/return of headsets etc.
Ensuring a high-quality image of the
council is always maintained by providing the highest levels of professionalism
and customer care in dealing with visitors.
Summary of responsibilities and personal duties
1. To plan and
supervise the work of all part-time and casual staff at the tours and
exhibitions reception and to provide an initial point of contact for visitor
queries.
2. To carry out the relevant duties at the
exhibition reception desk on the basis of the rotas developed by the unit and
to provide the highest levels of professionalism and customer care to tourists,
visitors, the public, members of council and staff.
3. To undertake a Concierge role including:
having responsibility for meeting and greeting all visitors;
acting as a single point of contact for all exhibition and tour enquiries
and general visitor enquiries;
providing general information on the exhibition themes, tours, the City
Hall building and other local tourist attractions.
4. To be responsible for the handling and
security of cash, cheque, voucher, credit and debit card payments relating to
personal sales and transactions including cashing up, reconciliation and
banking procedures.
Full Job Description available
Essential criteria
Experience
Applicants must, as at the closing date be able to demonstrate by
providing personal and specific examples, at least one year’s relevant experience in
each of the following areas:
(a) supervising a small team of staff
including the planning of workloads, assigning tasks, etc.;
(b) working in a visitor attraction providing customer
service support to both local and international visitors and dealing
effectively with members of the public including difficult customers in person
and over the telephone;
(c) working in a visitor attraction dealing with
ticketing, cash handling and reconciliation, merchandising sales, provision of
information to visitors, handling of queries and taking group bookings; and
(d) using standard office IT systems and point of sale
systems.
Special skills and attributes
Applicants must be able to demonstrate evidence of the following
skills and attributes:
Communication skills: the ability to communicate effectively both
orally and in writing with members of the public and internal and external
customers.
Customer care skills: good presentational skills and the ability to
deal effectively with both internal and external customers including those for
whom English is not a first language, to create a good impression and enhance
and protect the image of Belfast City Council.
Organisational and work planning skills: the ability to prioritise
workloads to achieve team objectives.
Team working skills: the ability to make decisions about their own
work or methods of working. To be able to work effectively both
independently and as leader of a team, to be able to think creatively about
methods and service improvements and to have a clear style of exposition.
Information technology skills: the ability to use a basic range of
standard Microsoft Office packages, point of sale and booking systems.
Health and safety: a good understanding and awareness of basic
health and safety responsibilities.
Short-listing criteria
In addition to the above experience, Belfast City
Council reserves the right to shortlist only those applicants, who as at the
closing date
in the first instance, can demonstrate by
providing personal and specific examples, at least two years relevant
experience in each of the above noted areas, (a) (d); and
in the second instance, have at least five GCSEs (grades A - C)
including English, or equivalent qualifications.
Other Information:
Location: Belfast City Hall
Hours of Work: Casual Hours, 3-month temporary
contract (may be extended)
Rate of pay: £13.91 per hour plus holiday pay
Closing Date: 5 March 2025
Target Start Date: 10 March 2025
If you would like
to apply for this role, please send us your updated CV via
the link provided and one of the team will be in touch with you. Or
if you would like to discuss this position, please contact our office to speak
to one of our consultants.
We are an equal
opportunities employer. We welcome applications from all suitably qualified
persons.