Senior Bereavement Administrator

We are currently working with a reputable Public Sector body in recruiting for a Senior Bereavement Administrator.

Main purpose of job

To be responsible to the Bereavement Administration Manager for the work in the office, to ensure it meets the objectives in the most cost efficient and effective manner.
To be responsible for the supervision of administrative staff within the Bereavement Central office and site offices.
To assist with the development and supervision of a genealogical information service and cemetery records system for Bereavement Services.
To respond to enquiries and complaints from the public and representatives from the bereavement industry; providing practical advice and front line customer support as required, in a sympathetic and dignified manner.

Essential criteria

Applicants must, as at the closing date for receipt of application forms, be able to demonstrate on the application form, by providing personal and specific examples, at least one year’s relevant experience of:

Applicants must be able to demonstrate evidence of the following special skills and attributes, which may be tested at interview:

Communication and interpersonal skills: the ability to provide information, advice and guidance to the public and other members of staff in a sensitive and courteous manner and the ability to communicate effectively both orally and in writing.

Customer care skills: the ability to demonstrate a sound awareness of customer care procedures and deal with members of the public in a tactful and sensitive manner.

People management and development skills: the ability to effectively manage and encourage teamwork to deliver successful results, building rapport with others, as well as offering help and support and developing others through training and mentoring.

• Hourly rate: £15.33
• Hours of work: Mon – Fri 9am – 5pm (37 hours pw) office based
• Approx Duration: 3 months

Please apply through sending your CV to Keara Lafferty