Helpdesk Administrator

Honeycomb is pleased to be working with our client, a fast-growing construction business, to assist in the recruitment of a Helpdesk Administrator, to join their growing team just outside of Newry.

This role will involve maintaining an effective line of communication between customers and engineers and is ideal for someone who prides themselves on their ability to communicate both efficiently and effectively.

As Helpdesk Administrator, you will be responsible for

• liaising with on-field engineers, to confirm bookings, process any paperwork, and answer any queries.
• Provide an initial point of contact for customers, taking note of issues raised on the internal system.
• Schedule appointments for work orders in an accurate and timely fashion.
• Manage the internal systems and make sure profiles are kept up to date.
• You will use your best judgement to take initiative when it comes to decision making.

The right person for the role of Helpdesk Administrator role, will be someone coming with a background of excellent customer service. You will pride yourself on your abilities to prioritise tasks and be highly organised. You will have excellent verbal and written skills and thrive working in a fast-paced environment.

The package for this position offers a salary of £23000 - £24500, and full details can be discussed upon discussion with Honeycomb.

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Brad Roberts, Recruitment consultant at Honeycomb on

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

Honeycomb is committed to providing equality of opportunity to all.

* Please note, we are receiving an exceptionally high number of applications and present and will be unable to shortlist candidates who are not meeting the specific requirements for this role. Due to the high volume of applications, we may be unable to provide individual feedback. We thank you in advance for your understanding.