Customer Advisor

Your new company
This role sits within a large organisation in Belfast that specialises in providing services to domestic and commercial customers. This company values each member of their team and offers a number of development and training opportunities to progress your career further.

Your new role
In this role you will be part of a wider customer service team, responsible for recording customer and job requests on company systems and initiating appropriate responses. You will be responsible for inbound and outbound customer contacts in response to customer emergencies and general queries. Your key responsibilities will consist of the following:

• Handle incoming and outbound telephone calls effectively in an effective and efficient way
• Assist in the administration and planning of maintenance work and customer connection planning
• Handle and resolve customer complaints in line with company values
• Respond effectively to reported emergencies and recording of customer data
• Highly proficient in data inputting and assisting with administrative tasks
• Updating connection, metering and service information on company systems

What you'll need to succeed
Essentials

• At least one year's experience working in a customer service role which includes dealing with telephone queries OR At least one year's experience in a retail environment OR At least one year's experience in an administrative position
• Excellent IT skills
• Ability to work as part of a team and own initiative without supervision
• Ability to multitask various activities
• Excellent communication skills, including a polite and friendly telephone manner
  Desirable
• 1 year's experience working within a contact centre dealing with high-volume telephone enquiries
• Experience of managing a diary system,
• Experience of updating high levels of data on a computer system
• Experience of complaint handling

What you'll get in return

• A salary of £22,630, increasing to £24,753 from April 2025
• Contributory pension scheme with enhanced employer contribution
• Free life assurance
• Excellent annual leave

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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