Service Advisor (Fleet) Temp Contract Duncrue Belfast

Service Advisor (Fleet) Grade 2

Temporary Contract 3 months (possible extension to the contract)

Duties:

Be responsible to the Fleet Systems Coordinator for the provision of workshop service-reception and related administrative duties.

Act as a service receptionist and or meeting and greeting customer callers, answering telephone calls, taking messages and handling email correspondence.

Keep the workshop service reception area running smoothly, taking care of the administrative and reception tasks that make the service reception area function.

Receive and respond to customer queries, to liaise with the Workshop Technical Manager, Shift Team Leader and Technicians as necessary, produce job-cards and update all information systems as required.

Undertake a range of fleet related administrative tasks as allocated.

Summary of responsibilities and personal duties

1. Deal with, and be the main point of contact for, all internal and external callers including telephone and email enquiries at the workshop service reception in a courteous and professional manner.

2. Book fleet assets and items of mobile plant in and out of the workshop in liaison with the Workshop Technical Manager and Shift Team Leaders.

3. Use all information systems as required, and to update all systems with necessary data in a timely and accurate manner.

4. Responsible to the Fleet Systems Coordinator for producing reports and other data as and when required, including data capture / extrapolation from new systems such as FMIS Tranman, Jigsaw bulk fuel system, and Masternaut GPS tracking system.

5. Carry out a range of general administrative tasks (for example, filing correspondence telephone queries, data-keying and other similar tasks) as directed by the Fleet Systems Coordinator.

6. Undertake any other duties as required by the Workshop Technical Manager, Fleet Systems Co-ordinator or Shift Team Leaders.

This job description has been written at a time of significant organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve. Therefore, the post-holder will be required to be flexible, adaptable and aware that s/he may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description but which are commensurate with the role.

Full Job description is available

Essential criteria

Experience

• Applicants must be able to demonstrate by providing personal and specific examples, at least one year-s relevant experience in each of the following areas:

1. dealing with enquiries from internal and external customers, both in person and over the telephone and via email, providing a high level of customer service;
2. using standard Microsoft Office programmes which must include the use of Word and Excel and updating and maintaining specialist information technology systems ; and
3. carrying out a range of general administrative tasks (for example, filing, correspondence, telephone queries, data-keying and other similar tasks).

Location: Duncrue Industrial Estate Belfast BT3

Hours: 37 per week

Hourly Rage of pay £13.05 per hour plus holiday pay

Job closes: 28 Feb 2025

Start: 3 March 2025

If you would like to apply for this role, please send us your updated CV via the link provided and one of the team will be in touch with you. Or if you would like to discuss this position, please contact our office to speak to one of our consultants.

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.