Planner

VANRATH are thrilled to be assisting a leading Professional Services company with the recruitment of a Planner & Administrator. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

Shifts are held over Monday to Friday. No weekend working. Permanent position.

This role will be based at the company's Derry / Londonderry office.

This role also offers growth opportunities.

Salary

Fully Negotiable + other Fantastic Additional Benefits (Top Company) & Progression Opportunities

Responsibilities

• Be the initial point of contact for tenants for urgent, routine and adaption works
• Scheduling customer appointments and creating events
• Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
• Raising survey events on new COTs, Adaptions and Response jobs
• Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
• Liaise with administration team, supervisor and management to answer queries and review works in progress.
• Liaise daily with client district maintenance officers/administrators
• Monitoring of required completion dates, ensuring they are meet, or extension requested were required
• Dealing with queries and complaint resolution
• Maintaining standards and processes to reach KPI targets.

The Ideal Person

• Previous experience of scheduling/ logistics / planning
• Experience in customer service and customer excellence

Preferred

• Experience operating within a face paced construction industry with a focus towards housing maintenance

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below.

Due to the amount of interest we receive it may not be possible to respond to all applications, however if your CV is suitable for this, or any other vacancy, we will contact you to discuss. Please note that your CV will not be forwarded to any company without your prior consent.