HR Workforce Assistant
BT8
Rate: £11.67 p/h
Hours: 37.5 hpw
Key Duties:
-To log details of all queries (via phone calls/emails) to the HR/OD Helpdesk in accordance with agreed procedure.
-To action all queries to the HR/OD within agreed Key Performance Indicators (KPI’s), responding to, signposting or escalating queries as appropriate and in accordance with agreed procedure.
- To communicate with all users of the HR/OD Helpdesk in a courteous and effective manner.
-To provide advice to Managers and staff on a range of routine HR&OD issues in accordance with HR&OD policy, procedure and protocol.
-To deliver all functional administrative processes in a timely, accurate and consistent manner within agreed KPI’s and in accordance with HR&OD policy, procedure and protocol and relevant legislation.
-To prepare and issue template correspondence to a high quality standard.
-To create, maintain and update electronic/manual workforce files, ensuring the safe storage, retrieval and disposal of information in accordance with agreed procedure.
-To organise HR&OD-related hearings/meetings, including preparing associated paperwork/correspondence to a high quality standard.
-To undertake timely and accurate data input and processing activity on the Human Resources, Payroll, Travel & Subsistence (HRPTS) System and other relevant HR&OD information systems.
-To provide administrative support to HR&OD meetings/committees as required, including taking minutes.
- To assist in the collation and presentation of HR&OD data as required.
- To ensure that adequate levels of stationery supplies are maintained in accordance with the needs of the function/Department and order replacement stock as necessary.
-Any other duties required within the post
Essential Criteria;
Have 5 GCSE’s (Grade A-C) to include English Language or equivalent qualification plus 1 year’s administrative / customer service experience at Band 2 or equivalent;
OR
-NVQ level 2 in Administration / Customer Service plus GCSE Grade A-C English Language or equivalent qualification
plus
-1 year’s administrative / customer service experience at Band 2 or equivalent;
OR
-GCSE Grade A-C or equivalent qualification
plus
-2 years’ administrative/customer service experience at Band 2 or equivalent.
-6 months’ experience in the use of Microsoft Office, including Microsoft Word, Excel, Powerpoint & Outlook
Platinum Recruitment NI Ltd is an equal opportunities employer and a Corporate Member of the Recruitment and Employment Confederation (REC) and abide by the REC Code of Professional Practice. Platinum Recruitment NI Ltd adheres to all current employment legislation.
Please note only those candidates may be contacted shortlisted.