IT Support Specialist

IT Support Specialist

• Job Type: Full-time
• Location: Enniskillen
• Salary: Negotiable

REED Technology are delighted to represent an excellent organisation who due to continued growth are seeking an IT Support specialist to join their team.

The role of the IT Support Specialist is to provide essential technical support within the organisation. This role is crucial for troubleshooting hardware and software issues, resolving technical problems, and ensuring high customer satisfaction. Ideal for professionals with a strong background in IT support, this position offers the opportunity to work in a dynamic and supportive environment.

Duties

• Technical Support: Provide first-line support to end-users, addressing hardware, software, and network issues. Respond to support requests via phone, email, or in-person.
• Troubleshooting: Diagnose and resolve technical problems, including operating system, application, and connectivity issues. Escalate complex issues to higher-level support when necessary.
• Installation and Configuration: Install, configure, and maintain computer systems, software, and peripherals. Ensure all equipment is set up and functioning correctly.
• User Training: Assist users with IT-related queries and provide training on new systems and software. Create and maintain user guides and documentation.
• System Maintenance: Perform routine maintenance tasks, such as software updates, backups, and system monitoring. Ensure systems are secure and up-to-date.
• Asset Management: Track and manage IT assets, including hardware and software inventory. Ensure proper documentation and record-keeping.
• Customer Service: Maintain a high level of customer service, ensuring that end-users receive prompt and courteous support. Follow up on support requests to ensure resolution and satisfaction.
• Collaboration: Work closely with other IT team members to resolve issues and implement new technologies. Participate in IT projects and initiatives as needed.

Essential criteria:

• A minimum of 2-3 years of experience in an IT support role.
• Strong technical troubleshooting and problem-solving skills.
• Proficiency with Windows Operating Systems and Microsoft Active Directory / Entra ID.
• Knowledge of networking principles and protocols.
• Experience with IT service management (ITSM) tools.

Desirable criteria:

• Experience with remote support tools and techniques and familiarity with various software applications and enterprise systems.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).

To apply for the IT Support Specialist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.