Customer Call Agent

We are currently recruiting for a full time Customer Call Agent to join are clients well established team in Craigavon.

Monday- Friday 9-5
£12.27 per hour

The Role

As a Customer Care Coordinator , you’ll be the frontline support for NIE Networks engaging primarily through inbound calls. Additionally, you’ll extend assistance across various digital platforms, including social media, online chat, and email channels. Your primary objective will be to adeptly handle customer queries, provide solutions, and ensure every interaction leaves a positive and lasting impression.

Key Responsibilities

• Provide top-notch telephone support, addressing customer queries and resolving issues efficiently.
• Assist customers with service-related enquiries and technical troubleshooting.
• Maintain an up-to-date knowledge base on our services and policies for accurate assistance.
• Collaborate across teams to resolve complex issues swiftly.
• Demonstrate professionalism and empathy in all customer interactions.
• Ensure adherence to company guidelines and maintain service quality.
• Document customer interactions to contribute to service enhancements.
• Stay updated on industry trends to provide informed and reliable support.

The Ideal Candidate

Essential Criteria

• Excellent verbal and written communication skills.
• Exceptional listening, negotiation, and influencing abilities.
• Strong typing skills with an emphasis on precision and speed.
• Empathetic and customer-centric approach to problem-solving.
• Ability to multitask and prioritize in a dynamic environment.
• Quick learner with adaptability to changing processes and technology.
• Attention to detail and a commitment to high-quality service.
• Previous experience in customer support or a related field.