Receptionist- Care Navigator I Belfast I Multiple Roles Available I

Receptionist – Care Navigator (Multiple Roles Available)

Willowfield and Cregagh Surgeries – Belfast

Salary: £13.04 per hour

Positions x3: 18 – 24 hours (by negotiation)

Location: Across both Willowfield Surgery and Cregagh Surgery. The successful candidate/s will be expected to travel between both practice sites initially as a requirement.

Due to prospective merger and site extension on Montgomery Road, an exciting opportunity has arisen to grow our team of dedicated Care Navigators. We look forward to welcoming several new team members to allow this expansion.

Benefits include

• Access to HSC Pension Scheme
• Access Occupational Sick Pay Scheme (upon successful completion of probation period)
• Additional annual leave linked to length of service

About The Role

The Person

The ideal candidate will be warm, friendly and approachable and will treat each patient who calls or visits with respect and professionalism. Our new team member will adhere to strict confidentiality polices and have absolute discretion with regards to patients and colleagues. You will be interacting with people from every walk of life so must be a people person with a flair for taking initiative. Your passion for our patients will make your job rewarding. Each day is different, and you will feel supported in your role from all members of our team.

About The Role

• Dealing with patient queries and requests by phone or in person, efficiently and accurately
• Production of prescriptions for patient medications
• Supporting the clinical team and handling their requests
• A variety of other activities that could be reasonably expected of a medical receptionist
• As a Doctors Surgery, it is inevitable you should be comfortable in reassuring and dealing with anxious, concerned and often unwell patients
• Delivering the best service needs flexibility and you will be expected to take up a ‘fair’ share of covering for your team members, as they will also cover for you so we are able to maintain the levels of service our patients expect
• We want everyone to enjoy coming to work and you can expect a warm welcome, friendly team and all the support you need to enjoy your work and perform at your best.

To apply please submit your CV by clicking the apply now button.

• Willowfield and Cregagh Surgeries reserves the right to enhance the shortlisting criteria in the event of an unprecedented response.
• Willowfield and Cregagh Surgeries are Equal Opportunities Employers.
• We will consider any reasonable adjustments throughout the recruitment process

Required Criteria

• Minimum 1 years experience of working in a similar Service environment gained within the last 5 years
• Excellent Communication Skills
• Proficient in the use of MS Office software, email and the internet
• Proven history of learning and adhering to policies and processes
• The ability to work to deadlines, work in a fast-paced environment with an attention to detail
• Thrive in a busy team and love the rewards of great job satisfaction
• Current full driving license, valid in the UK, and access to a car or other form of transport which will permit you to carry out the duties of the post in full. Alternative transport methods will be considered for those who have a disability and cannot obtain a driving license. Successful candidates will be required to ensure that their insurance allows them to use their car for business purposes

Desired Criteria

• Previous Medical Receptionist experience

Skills Needed

Reporting & Communication, Exceptional Customer Service Skills, Teamworking, Administrative skills

Salary

£13.04 per hour