Service Delivery Assistant Manager

Job Title: Assistant Service Delivery Manager

Location: Dungannon, Magherafelt or Enniskillen.

Salary: Competitive

The Assistant Service Delivery Manager will support the delivery of safe, cost-effective, and high-quality transport services within the designated area. You’ll assist in managing service delivery, staff, fleet presentation, and cost control while helping implement business changes aimed at improving operational efficiency and customer satisfaction. These roles will be based in either Dungannon, Magherafelt or Enniskillen.

Key Responsibilities:

• Assist in managing transport services, staff recruitment, training, and development.
• Ensure adherence to health, safety, and environmental standards.
• Monitor fleet maintenance and ensure transport vehicles meet required standards.
• Support the management of operational efficiency and service coordination with other transport services.
• Address and resolve employee and trade union issues to maintain positive relations.
• Investigate accidents, incidents, and customer complaints, providing solutions.
• Collaborate with external stakeholders (local authorities, community groups).
• Manage private hire contracts and grow business opportunities.

Skills & Experience:

• Supervisory or management experience in transport or a similar industry.
• Knowledge of transport regulations and safety standards.
• Strong communication, planning, and organizational skills.
• Experience managing budgets, financial analysis, and customer service.
• Ability to lead teams and solve problems effectively.

Qualifications:

• Minimum of 5 GCSEs at Grade C or above, including English and Maths, or 2 years of relevant experience.
• CPC qualification (preferred or willing to obtain).
• HNC/HND or equivalent is desirable.

How to Apply:
Click APPLY NOW!