2nd Line Support Engineer

MCS Group is working with a large organisation that is rapidly growing and are looking to add an experienced Multi-Site 2nd Line Support Engineer to the team.

The role:

• Provide comprehensive technical support, covering software, hardware, and general ICT infrastructure.
• Collaborate on the documentation of ICT processes, aligning them seamlessly with our Integrated Management System (IMS).
• Efficiently manage client interactions within our Software System, fostering strong partnerships with personnel to maximise system efficiency. Additionally, ensure the smooth functioning of our VOIP system, facilitating seamless communication both within our business locations and with clients.
• Engage in collaborative ICT projects and development efforts, including requirement analysis, user acceptance testing, rollouts, regression testing, and the continuous monitoring and enhancement of systems and processes.
• Take the lead in championing the strategic development of our platform products, actively assisting various departments in optimising their processes. This involves creating forms, tasks, and reports to drive continuous improvements throughout our organisation.

Requirements:

• 3+ years of experience in a Desktop Support Engineer or similar role.
• Proficiency in Microsoft Office 365 platform and applications
• Management of network switches, VPN & managed firewall devices
• Experience with Microsoft Server & Hyper-V management

What you will get in Return:

• Salary DOE
• Monday to Friday 8 am – 5 pm.
• Great benefits!

To find out more about the role, the employer and what to expect from the application process, contact Aaron Pyper at MCS Group on 902 or click APPLY NOW!
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