Senior Systems Analyst - Fully Remote

Join a dynamic team as a Senior Systems Analyst, where you'll make a substantial impact supporting one of our key clients. In this role, you'll act as a trusted advisor, overseeing the procurement and deployment of new technology within the company's IT infrastructure.

You'll work with the latest technology to support diverse environments, assess infrastructure components and provide tailored recommendations. This Level 2-3 support role demands a deep understanding of Windows 10 and Windows 11, proficiency with ticketing systems, and excellent communication skills, both written and verbal. Management values your professionalism, courteous approach, and commitment to ongoing personal development.

Work Setup: Fully remote, with the flexibility to work onsite or in a hybrid model if preferred

Working Hours: Thursday to Sunday - 7:00 AM to 5:00 PM BST/GMT

Key Responsibilities:

• Deliver comprehensive end-user and desktop support across global offices, remote setups, and executive teams

• Provide support for Office 365 applications and Windows 10/11 operating systems

• Manage Microsoft Active Directory and Office 365 Exchange Online environments

• Oversee Citrix Cloud and Microsoft Azure VDA/VDI platforms

• Support and maintain HP Workstations, HP Thin Clients, and Lenovo laptops

• Administer Cisco VoIP phones, Unified Communications Manager, and Unity Connection

• Offer mobile device support (iOS, Android) via MDM platforms like MobileIron

• Manage video conferencing tools such as Zoom, Neat, and Poly

• Assist with financial market data applications, including Bloomberg Terminal

• Conduct basic network troubleshooting (DNS, DHCP, VPN/VDI connectivity, performance issues)

• Monitor and resolve service tickets efficiently using JIRA Service Desk

• Participate in office relocations and infrastructure expansions

• Oversee device inventory and asset tracking

• Manage onboarding and offboarding processes for employees

Required Skills & Experience:

• At least 5 years of desktop support experience in a hedge fund or investment advisory setting

• Outstanding customer service skills with excellent written and verbal communication

• Strong passion for technology and continuous self-improvement

• Exceptional problem-solving abilities and attention to detail; quick adaptation to new systems

• Ability to independently manage multiple tasks and responsibilities

• Strong follow-through and consistent attention to detail

• In-depth knowledge of desktop support best practices, hardware, and software

• Experience with mobile device support

• Proficiency in remote user support and troubleshooting VPN/VDI connectivity issues

• Familiarity with PowerShell, scripting, automation, and packaging tools like Microsoft SCCM is advantageous

Preferred Qualifications:

• Prior experience in financial services, such as trading floors, hedge funds, or asset management firms

• Familiarity with market data and trading platforms like Bloomberg

For further information on this vacancy, or any other IT job in Belfast or wider NI, please apply via the link below or contact Sean Doherty in the strictest confidence.

"I very much enjoyed my experience with VANRATH. Sean Doherty was great to work with, very friendly and efficient, he streamlined everything for me so I had the least amount of stress as I went in for interviews. Looking forward to starting in my new role, thanks Sean!"

"My experience with Vanrath has been very pleasant, huge thank you to Sean Doherty, a master of his craft. Throughout the recruitment process, Sean has been very reliable and proactive and a great representative of the company. 10/10 would recommend this professional service."

"I've worked with a lot of recruitment consultants both as an employer and as a client and I can highly recommend Sean. He helped me secure my last move and I found him to be excellent in following up any questions I had as well as keeping me in the loop on progress. He was even willing to help out on his days off!"