Six Helpdesk Operators required to work with our client based Belfast
As a helpdesk operator you will be required to provide technical support and information to staff within the Belfast Trust as they roll out a new digital service (Encompass). Full training and induction will be provided. Rates of pay from £12.86 to £14.53
These Roles will be full-time and part time temporary positions lasting a minimum of 3 months. Candidates must be fully flexible as the shifts are 16.00 - 12.30 or 12.00 - 08.30 Monday to Friday and Saturday and Sunday shifts 08.00 - 14.30 , 16.00 -12.30 , 12.00 - 08.30.
MAIN DUTIES & RESPONSIBILITIES
- Taking phone calls requests and dealing with general enquiries
- Logging and providing updates on Faults
- Reporting faults to Third party companies/ monitoring progress
- Password Resets – Windows/Systems
- Creating E mail accounts and profiles
What We Need From You
- 5 GCSEs including Maths and English
- 6 months experience in a Call centre environment
- ICT knowledge desirable
- Flexibility around shift patterns
What We Will Offer You
- Opportunity to work in the public sector
- Excellent working conditions
- Inclusion into our company pension scheme
- Paid Annual Leave
The Next Steps
- Contact Ciaran Kearney in our Belfast office
- Apply via the link
First Choice is an equal opportunities employer
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Matching this job role: Helpdesk Administrator
First Choice Selection Services
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23 Church Street,
Cathedral Terrace,
Belfast ,
N.Ireland,
BT1 1PG
Job Ref: JH05/02