Technical Services Engineer

Job Title
Technical Services Engineer
Our client is seeking a Technical Services Engineer who embodies excellence and innovation to join their world-class team. Your role is pivotal in ensuring that their Information and Communication Technology (ICT) applications and software are seamlessly supported across all departments and locations, contributing to their daily operations. You will be at the forefront of their commitment to cutting-edge technology and service excellence.

Key Responsibilities:

• IT Excellence:
  Provide technical support for the company, spanning software, hardware, and general ICT infrastructure. Be a pillar of support for all staff, ensuring their IT issues and requirements are addressed promptly and efficiently.
• Process Innovation:
  Collaborate on documenting the company's ICT processes, aligning them with their Integrated Management System (IMS). Your contributions will set industry standards, become valuable training materials, and empower their team with best practices.
• External Partnerships:
  Serve as the first point of contact with external providers, addressing day-to-day system issues. This critical role ensures uninterrupted operations by raising necessary tickets on Outsource or MRI Portals.
• Software Enhancement:
  Manage client interfaces within their software system, partnering with personnel to optimise system efficiency. Ensure a fully functioning VOIP system, enabling seamless communication across their business locations and with clients.
• Infrastructure Stewardship:
  Overseeing the company's ICT Infrastructure, maintaining cloud platforms per SLA, and ensuring managed services are aligned with business needs. Optimise the lifespan of hardware and maximise the value of their investment.
• Cost Control:
  Monitor costs related to third-party support, ensuring they align with approved budgets and contractual agreements.
• Innovative Projects:
  Collaborate on ICT projects and development, including requirement analysis, user acceptance testing, rollouts, regression testing, and continuous monitoring and improvement.
• Application Maximisation:
  Champion the strategic development of their platform products, assisting departments in optimising processes, creating forms, tasks, and reports to drive continuous improvements.

Training & Impactful On-Boarding:

• Support ongoing projects and contract mobilisations, ensuring timely delivery of their ICT Program.
• Develop an ICT Integrated Management System (IMS) that standardises application training across all departments.
• Manage subcontractor rollouts and general training for job management systems.
• Provide continuous coaching and training to departments on using their IMS built on SharePoint for maximum efficiency.
• Play a crucial role in the ICT Mobilization of new clients or contracts, focusing on software and hardware requirements and training.
• Drive the usage of company systems throughout the business by providing training to operators on its functionality to maximize system usage.

Qualifications:

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• Hands-on experience with Windows Server and Desktop operating systems – setting up, configuring, and troubleshooting issues.
• Good understanding of computer systems, mobile devices, and other tech products.
• Additional certification in Microsoft, Fortinet, Dell, or similar technologies is a plus.

Skills/Competencies:

• Commitment to excellence and continuous improvement.
• Exceptional problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Proficiency in Microsoft Office 365 platform and applications.
• Management of L2/L3 network switching, VPN & managed firewall devices.
• Experience with Microsoft Server & Hyper-V management.
• A passion for staying at the forefront of technology and innovation.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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