PT Arts Receptionist – Lisburn
17.50 hours per week Monday to Saturday various hours i.e. 4.30 pm -10.00 pm 9.00-5.00 pm etc
KEY PURPOSE OF THE JOB
The
post-holder is at the forefront of customer service at ISLAND Arts Centre and is
responsible for the provision of a full range of reception, clerical and
administrative services relating to the Arts Service.
KEY DUTIES AND RESPONSIBILITIES
- Deal with the public, in person and by telephone in accordance with the Council’s Customer Care Standards. Deal with first-hand client enquiries, problems, difficulties or complaints and record as appropriate to ensure a high level of customer service provision.
- Operate of a range of computerised booking/cash systems, room hire, and the uploading and maintaining of all season programme information onto a computerised box office system.
- Provide administrative support to the Arts Information and Education Officers. Maintenance of Customer databases; coalition and evaluation of customer satisfaction surveys and additional features to Box Office. Undertake market research and marketing activities in the promotion of the Arts Service, including telesales activity, customer care and audience development initiatives.
Provision of clerical and administrative support to Arts Service Officers to include Word Processing, Box Office service, Island Arts Centre’s ticketing and cash handling systems, and assisting with the setup of any new software as required. Processing incoming/outgoing mail, reconciliation and lodging of income.
- Promotion of Council services and special events, assisting at events as required, undertaking the handling and selling of related goods and services. Assist with the security of exhibitions and other assets of the Council by being vigilant and reporting occurrences to the acting Duty Officer.
- Updating and maintaining the live events section of the Lagan Valley Island website on behalf of Centre Management for all Island Arts Centre shows and performances as instructed by Island Arts Centre Officers.
- Participation in the interchange of duties to cover staff breaks, sickness, leave and staff vacancies, etc. Working shift patterns and unsociable hours at times as part of this.
- Opening/Closing the Arts Centre in conjunction with the Arts Attendant. Preparation of the Arts Centre for the day ahead.
- Ensure all Health & Safety legislation, published relevant guidelines and Council Health & Safety policies and procedures are complied with in relation to the services and activities within the facility.
Qualifications
and Experience:
1.1 – Five GCSE passes at
Grade A-C, NVQ Level 2 in administration or equivalent.
1.2 – One year’s
experience in a customer service environment or receptionist post.
Where applicants do not hold the qualifications
as outlined in 1.1, they must
demonstrate a minimum of three years’
experience as outlined in 1.2.
Knowledge:
1.3 – A working knowledge
of computer packages to include database experience.
Desirable:
1.4 – Experience in the
operation of a computerised booking/cash system.
Other Information:
Start: 20 February 2025
Closing Date: 12 February 2025
Hours: 17.50 hour per week
Hourly
Rate of Pay: £13.26 per hour plus holiday pay
Location: Civic Centre, Lagan Valley Island Lisburn
To Apply: If you would like to apply for this role, send us your CV via
the link provided or if you would like to discuss this position, please contact
our office to speak to one of our consultants.
We are an equal opportunities employer. We welcome
applications from all suitably qualified persons.