Visitor Experience Officer
Reference: JAN20255404
Location: Rathlin Island BT54 6RT - Reserve location
N.B. The Visitor Experience Officer will live on the island during the season, with the opportunity to rent staff accommodation
Salary: £23,401.00 - £25,122.00 Per Annum
Duration: 6 months
Benefits: Pension, Life Assurance and Annual Leave
We're looking for a team-player with excellent people skills combined with a passion for connecting people with nature, someone deeply committed to our mission of saving the natural environment and maintaining biodiversity. Working at RSPB Rathlin Island West Lighthouse and Seabird Centre, RSPB's most spectacular visitor attraction and most successful people engagement reserve in Northern Ireland; you'll be providing a unique and fascinating visitor experience inspiring our visitors to support nature conservation now and in the future. This role is fundamental in ensuring we have the highest quality of visitor experience for both new and existing audiences.
Together with the Visitor Experience Manager, the Visitor Experience Officer will be responsible for supporting and inspiring the staff and volunteer team to deliver the RSPB NI visitor offer during a very busy spring and summer visitor season. You will also work with our Communications Team to deliver promotional activities, particularly social media content. You will ensure operations proceed efficiently and the highest standards are maintained in visitor interactions and in the presentation of the premises. You will also promote membership of the RSPB and help maximise catering and retail sales which provide vital income for the RSPB. You will be working alongside the Visitor Experience Manager, Centre Assistants and volunteers with the HQ team to ensure the highest quality of RSPB visitor experience. You will be expected to deputise for the Visitor Experience Manager during their two days off during the week and assist with all the required administrative tasks.
Essential qualifications, skills, knowledge and experience
- 4 GCSEs at grades A-C and 2 A levels or equivalent.
- Computer literate
- Sound understanding of systems and procedures necessary to run a commercial visitor operation
- Working knowledge of visitor engagement techniques
- Excellent verbal and written communications skills
- Proven ability to plan and prioritise workloads
- A team player who can motivate and inspire people
- Problem-solving skills and ability to work on own initiative
- Ability to manage and respond to customer needs and feedback
- Ability to maximise opportunities for visitor engagement and income generation
- Able to build and maintain strong working relationships
- Having contributed to a successful visitor project or visitor attraction
- Experience of managing and delivering against targets and KPI’s
- Experience of analysing and interpreting data in a visitor experience environment
- Experience of delivering a high-quality visitor offer
- Successful experience of managing or supporting a team of staff and/or volunteers
- Driving License and right to drive in the UK
Desirable qualifications, skills, knowledge and experience:
- Tourism/leisure related qualification, ideally at HND level or equivalent
- Working knowledge of Equal Opportunities & Diversity
- Health and Safety in the workplace
- Experience of delivering exceptional customer service
- Hospitality, retail or catering work experience
This is a role for people with a true passion for nature and wildlife, who share our commitment to conservation and environmental protection. The ideal candidates will have strong communicating skills, administrative capabilities, proven experience at delivering events and a high standard of visitor experience - if that's you we'd love to hear from you.
The Visitor Experience Officer will live on the island during the season, with the opportunity to rent staff accommodation. This affords the opportunity to experience the unique island way of life and engage with a vibrant community and diverse social and cultural events. Living immersed in a stunning natural landscape is an unforgettable experience.
Closing date: 23:59, Monday 10th Feb 2025
We will conduct interviews for this position from 17th and 18th February 2025.
Interested?
If you would like to find out more, please click the APPLY NOW button. You will be directed to our website to complete your application for this position.
As part of this application process you will be asked to complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
This role will require you to complete RSPB Safeguarding level 2 training
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.