We have a fantastic opportunity for you to join our client, based in Derry/Londonderry as a full-time Administration Officer
Our client is Northern Ireland’s Leading Public Sector Employer.
Rate of pay: £12.59
Location: Derry/Londonderry
Hours: 37 Mon-Fri
Shift pattern: Hours between 8am-8pm
Duration: 51 weeks, possible extension
Start Date: 10th Feb
Job Duties:
Positions involve an initial period of 100% telephony work, eventually moving to a mixture of administrative and telephony work once relevant experience and training is gained.
Successful candidates will be expected to work to a hybrid schedule with some home working required. However, for the initial training period (around 8 weeks) staff are required to be based in the office on a full-time basis. Leave cannot be taken during this training period except when agreed before start of assignment.
Main Duties include:
• Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
• Working on various administrative tasks at pace.
• Working collaboratively to deliver results and the ability to work within and contribute to a team environment.
Desirable Skills:
• Ability to work in a pressurised telephony environment.
• Good verbal and written communication skills.
• Ability to build rapport with colleagues and customers.
• Ability to work accurately within set deadlines and to achieve targets.
• Basic IT skills with an aptitude for learning new systems.
• Being organised with good time management skills.
• Excellent interpersonal skills and ability to effectively communicate with members of the public.
Essential Criteria:
Must have 5 GCSEs including Maths & English - Certificates required.
The successful applicant will be required to complete an Access NI during registration
If you are interested please apply via link or contact Kerri Kyle at TRC