Customer Services Admin

Role: Customer Service Administrator – Temp to Perm – Belfast
Job Overview
VANRATH are assisting our client, a well-established local success story business, who have scaled over the years due to their diligence in providing targeted solutions to their customer base. This dynamic office-based role requires excellent communication and organisational skills, ensuring seamless customer interactions while overseeing order processing, updates, and directing calls and emails.

• Highly competitive salary: £28,000 DOE
• Mon – Fri, 08:30am – 4:30pm
• Potential for role to become permanent for the right candidate

Key Responsibilities:

• Manage the efficient processing of customer orders, ensuring accuracy and timeliness.
• Collaborate with relevant departments to ensure all customer orders are fulfilled to satisfaction.
• Keep customers informed about the status and progress of their orders.
• Provide timely updates on order processing and delivery times.
• Direct telephone calls and emails to the appropriate departments or individuals.
• Ensure prompt and courteous responses to customer enquiries and concerns.

Essential Criteria:

• Highly organised and efficient in managing tasks and responsibilities to meet stringent deadlines in a commercial environment.
• Strong customer service experience, ensuring excellent support and satisfaction in a professional setting.
• Adept at directing customer enquiries and ensuring they reach the appropriate departments for swift resolution.
• Excellent interpersonal communication skills, fostering positive relationships with both staff and customers.
• Familiarity with company policies to maintain high service standards.
• Compliance with the organisation's rules regarding processes and procedures according to the relevant standards.
• Responsible thinking and communication in line with the Integrated Management System, ensuring a seamless customer experience.

For further information on this job, or any other Business Support role in Northern Ireland, apply via the link or contact Ryan Sykes for a confidential chat today. VANRATH acts as an agency and employment business for permanent recruitment and the supply of temporary workers.