Customer Advisor

Your new company
This organisation is a household name in Northern Ireland. They promote a positive work environment, with continuous learning and development on offer.

Your new role
In this role, your responsibilities will look like the following:

• Record customer and job request details on company systems.
• Initiate appropriate responses in line with business processes.
• Pay attention to health and safety, business growth, and service delivery standards.
• Provide general administrative support.
• Perform street work noticing tasks.
• Plan connections and process requests from utilities for plant location.
• Verify documentation and input data.
• Handle inbound and outbound customer contacts regarding gas emergencies, asset maintenance updates, and other business-related enquiries.
• Manage incoming and outbound telephone calls.
• Assist in the administration and planning of asset maintenance work.
• Handle and resolve customer complaints
• Input data and assist with administrative tasks.
• Update connection, metering, and service information on company systems.
• Interpret and translate technical information for appropriate responses.

What you'll need to succeed

• Minimum of 5 GCSE passes (or equivalent) to include English and Maths at Grade C or above
• At least one year’s experience working within a customer service environment and dealing with telephone enquiries
• At least two years' administrative experience
• Excellent IT skills.
• Ability to work as part of a team and on their own initiative without supervision
• The ability to multitask various activities.
• Excellent communication skills, including a polite & friendly telephone manner

What you'll get in return

• Contributory pension scheme
• Free life assurance
• Enhanced maternity and paternity pay for qualifying staff
• 32 annual leave days (inclusive of statutory days)
• Additional leave with length of service
• Excellent progression opportunities
• Dedicated health and wellbeing programme
• Employee Assistance programme

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk