On behalf of our client, an
award-winning organisation and top Northern Ireland employer, we have a new
opportunity for an individual with experience in telephone-based Customer
service to join their Planning Department.
Application process closes 4/2/25.
This
is a full time, permanent role, covering 37 hours per week. 8.30am-5pm Mon-Fri,
with flexibility to work 1 evening a week until 7pm. When you work till 7pm you
can either claim as overtime at time and a third or start late on this day.
Please note, there is no hybrid or working
from home option for this role. Also please note, this is a permanent role and
applicants must have current rights to work in the UK on a permanent basis.
Starting salary is £22,630 pro rata or £11.76 per hour (subject to
review) with salary reviews after probation and again after 12 months. The
company also offer a great range of benefits and perks:
·
Contributory pension scheme with enhanced
employer contribution for qualifying staff,
·
Free life assurance,
·
Enhanced maternity pay for qualifying staff,
·
Enhanced sick pay for qualifying staff,
·
Give as you Earn scheme,
·
20 days annual leave and 11 bank holidays,
·
Up to an additional 5 days for length of
service,
·
Further education policy,
·
Dedicated health and wellbeing programme,
·
Employee assistance program.
·
Free staff bus from Belfast City centre and
free staff car parking.
About the role:
The Customer Advisor will be responsible for recording customer
and job request details on company systems and initiating appropriate
responses, in line with defined business processes to deliver excellent
customer service, paying particular attention to safety, sales and standards of
service requirements.
The job involves various tasks, including providing general
administrative support, street works noticing, planning connections, processing
requests received from utilities for plant location, verifying documentation,
and inputting data.
The job holder will also be responsible for inbound and outbound
customer contacts regarding gas emergencies, asset maintenance programme
updates, and other business-related enquiries.
Experience
& Skills required:
·
Minimum of 5 GCSE passes (or
equivalent) to include English and Maths at Grade C or above. Please note you
will be required to show a form of proof of your qualifications if you are
offered a job.
·
At least one year’s experience working
within a customer service environment and dealing with telephone enquiries and
at least one year’s administrative experience.
·
Excellent IT skills.
·
Ability to work as part of a team and
on own initiative without supervision.
·
Ability to multitask various
activities.
·
Excellent communication skills
including a polite & friendly telephone manner.
·
As this is a permanent role, applicants
must be eligible to work in the UK on a permanent basis.
If
you are interested in this opportunity or would like to find out more, please
click on the link to send your CV to Patricia and I will be in touch.
If
this role isn’t suitable but you are looking for a new opportunity, please do
not hesitate to contact our experienced consultants. You can visit our website
in the first instance or call our office on
Please
ensure your CV is accurate and up to date. The CV should include your full
employment history inclusive of dates, all academic achievements and full
personal contact details.
Apple
Recruitment Services is acting as an Employment Agency in relation to this
vacancy. Apple Recruitment Services is an Equal Opportunities Employer.