Project Co Ordinator

Project Co-Ordinator

My client is a leading provider of mechanical, electrical and heating installation, with offices over NI and London. Based in Mallusk, they are currently seeking a Project Co-Ordinator to join their team.

This is a Full-Time, Permanent position

Working Hours: 37.5 hours per week (with Saturday shifts rota’d 1 in 4)

Monday to Friday 8am-4pm

With a salary of £26,000 per annum

Job Role:

You will be responsible for providing a comprehensive service with the ability to multitask and prioritise a busy workload.

Essential Criteria:

• 1 years’ office experience as well as working in an office environment
• 5 GCSEs to include English and Maths
• IT Proficient with fluency in the use of Microsoft Office
• Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels
• Excellent organisational skills with a high level of attention to detail.
• Ability to prioritise a busy workload
• Ability to work on your own initiative as well as part of a team

Main Duties and Responsibilities:

• Receive incoming calls and record/manage these efficiently to the required job standard
• Providing support to clients by telephone and email
• Logging and assigning response maintenance calls promptly and efficiently
• Processing operatives’ paperwork and closing calls to submit for payment
• Responding within agreed time frames, service levels and contract terms to ensure that work orders are met
• Targeted KPI’s in relation to contract requirements
• Support in cross-training team to cover all aspects of the contract (to allow for absence or holiday leave and contingency planning)
• Routine administrative tasks
• Liaise and communicate with key stakeholders and clients
• Early escalation of any issues or concerns to line manager/client
• To undertake additional duties in line with management requests as required
• To understand and comply with policies and procedures
• Support with applications and certificates from various authorities/clients
• To carry out work in a safe and diligent manner
• Adhere to the Data Protection Act
• Scheduling out daily runs for multiple operatives
• Organising the materials for operatives, dealing with suppliers and sub-contractors.
• Remain professional and adhere to confidentiality at all times
• Calculate engineer performance and bonuses