Administrative Officer - Foyle

We are currently recruiting for Admin Officers based in Foyle.

Start date: 7th February & 7th March

Location: Foyle

Duration: Initially 51 weeks with possibility of extension

Hours of work: Between the hours of 8am-8pm - Training is usually Monday to Friday 9am-5pm

Rate of pay: £12.59 per hour

Main Duties:

Duties will be as a Case Manager within the Foyle Service Centre for Universal Credit. They will work as part of a multifunctional Case Management Team and will be responsible for helping claimants to create and maintain their digital account. They will be proactive in ensuring that all actions and "To-Do" required to maintain the claimant's account, are completed promptly and accurately and they will manage cases through the lifespan of the claim. They will communicate with both claimants and colleagues to progress cases and resolve queries through all available channels. Telephony will also be completed on a daily basis by Case Managers. In delivering a quality service for claimants, they will take a "whole cases" approach and be responsible for actively managing all appropriate actions promptly on a claim with minimal handoffs. As the Universal Credit service is continually changing they will also contribute to the continuous improvement of UC by reviewing the service and processes and provide feedback on their own and claimants' experience. As automation of UC increases over time, the content of this job role may change.

Essential Criteria:

- 5 GCSEs A-C including Maths and English (Must be able to show proof)
- Must complete an Access NI