Customer Service Administrator

Your new company
This organisation is based in West Belfast and works within the FMCG industry in Northern Ireland.

Your new role
In this role you will be enthusiastic, organised, hard-working and have the ability to work on your own initiative under pressure, problem solve, work to deadlines and maintain positive relationships with both customers and other members of the Customer Service team.
Please note, the working hours for this role are Monday – Friday, 9.30am – 5.30pm and every 3rd Sunday, 1.00pm – 5.30pm.

Your main responsibilities will look like the following:

• Providing a high level of sales support to sales staff
• Receiving and processing telephone and email orders
• Selling promotions
• Assisting Sales Representatives with pricing and customer queries
• Building and maintaining good customer relationships
• Being the first point of contact for customers with queries about products, orders and deliveries
• Checking data accuracy on pricing and orders ahead of invoicing
• Provide general office support

What you'll need to succeed

• You will process excellent telephone manner
• Have excellent IT skills and be proficient in the use of MS Office and Excel
• Strong organisational skills
• Have excellent use of written and spoken English with the ability to interact internally and externally
• Be able to work independently and as part of a team
• Be able to manage your time effectively
• Be comfortable with responsibility and meeting deadlines

What you'll get in return
In return, you will receive the following:

• A permanent full-time role
• Death in Service life assurance (4 x annual salary).
• Private medical Insurance (for post holder and family).
• Holiday entitlement of 22 days plus 8 statutory days.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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