Customer Service Advisor (Ballyclare) - Motor Dealership

VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position.

This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression.

Permanent role.

Place of work is Ballyclare

Salary

Fully Negotiable + Fantastic benefits, company pension scheme, etc.

Responsibilities:

• Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
• Generating, amending and updating service schedules and sending reminders
• Vehicle and customer database management
• Booking PSV appointments
• Issuing workshop job cards and monitoring progress of vehicles in workshop
• Processing and closing out workshop job cards and assisting with invoicing
• Making outbound sales and customer care calls and managing key customer relationships
• Creating maintenance contract quotes and selling maintenance contracts
• Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
• Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
• Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery

The Ideal Candidate:

• Previous experience within a similar position
• Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction
• Excellent organisation and time management skills
• Full valid UK driving license

For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

Went above and beyond to secure the perfect employee for our firm. When I contacted Adrian he came to our offices that afternoon and got to work. Within a very short space of time we were sent a few ideal candidates and one in particular was a great fit for our office. We have had a great experience with Vanrath and would highly recommend them.

I have secured perfect job position and cannot thank Chanel enough for what she has done, she went above and beyond for me from initial application right through to securing the job, she kept me up to date the whole way. Honestly the best recruiter I have ever worked with, again cannot say thank you enough.

My experience of Vanrath has been very positive. They are a very professional organisation and all the staff I came across were extremely helpful and polite regardless of what my query or concerns were.

I have worked with Vanrath for just under a year now, and I have to say, the people working their are great at what they do. Any problems, questions, or anything else I ever had, they were always very quick to help me with them. They went above and beyond in a lot of instances, when they didn't really have to