Customer Service Unit Advisor - Belfast

Northern Ireland Housing Executive - Customer Service Unit Advisor - Belfast

NI Housing Executive is one of the largest housing bodies in the UK. NI Housing Executive are a flexible and inclusive employer offering great career pathways, enabling you to reach your full potential. Do you have customer service experience and looking for a role within the Public Sector? Apply today to find out more. About the role:

• Hourly Rate: £12.59 per hour
• Location: Belfast
• Hours of Work: 37 hrs per week, Monday to Friday 8.30am - 5.00pm
• Holidays: 35 days pro rata
• Duration: Temporary, ongoing
• Please note closing date for this vacancy is 22nd January 2025 - however you can register your interest for other upcoming vacancies by applying today

• Customer service queries via telephone and face-to-face.
• Supervision and training, providing advice and guidance for the public.
• All routine and repetitive processes are governed by detailed written instructions.
• Processes and procedures requiring a working knowledge of Housing Services section.

• Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one year’s relevant customer service or general administrative experience
  Or
  Have five GCSEs* (Level 2) , or equivalent qualification, plus at least two years’ relevant customer service or general administrative experience
  Or
  Can demonstrate three years’ experience in a customer advisor role and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training
• Candidates must demonstrate the relevant number of years’ experience in each of the following:
  (i) Experience of direct delivery of relevant customer service to the public via telephone or face to face
  (ii) Experience in dealing appropriately with customers in a challenging environment
  (iii) Experience in using a range of computer packages including Word, Excel, and Outlook etc.
  As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

Riada Resourcing is an equal opportunities employer.