IT support analyst

Your new company

As a leading global law firm, they advise many of the largest and most ambitious organisations worldwide.
An exciting opportunity awaits an enthusiastic IT Analyst to join a dynamic team in Belfast.

Reporting to the IT Manager, this role is pivotal in providing exceptional hardware and software support both remotely and on-site.
As the first point of contact for all IT incidents, requests, and questions, the IT Analyst will handle tickets professionally and efficiently, ensuring timely and accurate solutions.
Key Responsibilities:

• Provide prompt and positive hardware and software support.
• Serve as the first point of contact for IT incidents via ServiceNow, phone, email, and on-site.
• Accurately record and manage tickets at ServiceNow.
• Perform troubleshooting and document investigative actions and outcomes.

Skills and Experience:

• Experience supporting multiple production environments.
• Up-to-date knowledge of hardware, software, servers, networking, and infrastructure.
• Proficiency in Microsoft Office applications, especially Outlook and Windows 10/365.
• Experience with Azure/Hybrid environments and various IT tools
• ITIL Foundation Certification is an advantage.
• Confident in remote support and major incident management.

Behavioural Competencies:

• Acts on own initiative and prioritises work with the client in mind.
• Maintains composure under pressure and treats people with respect.
• Communicates positively and strives for personal and professional development.

What's in it for you :
They offer a supportive environment where high performance is expected and rewarded. You will have opportunities tailored to your personal and professional goals, ensuring you can grow and succeed with this global professional services organisation.

What you'll get in return
Flexible working options are available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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